BOMIN HAM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Chung Dam Healing Thai
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Tour Guide
D&Y
10.2022 - 10.2022
- Guided groups of up to 10 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Customer Advisor
AK PLAZA
09.2021 - 05.2022
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Event Staff
Gangwon International Travel Mart, GITM 2021
12.2021 - 12.2021
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Helped organize and manage successful events with attendance of over 300 people.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
Bachelor of Arts - English Language And Literature
Hallym University
1 Hallymdaehak-gil, Chuncheon-si, Gangwon-do08.2023
Skills
- Exceptional Communicator
- Time Management
- Accuracy and Efficiency
- Social Perceptiveness
- Effective Customer Communication
- Customer Transactions
- Maintaining Clean Work Areas
Visa
Type: Working Holiday (subclass 417)
Duration: 28 October 2023~28 October 2024
Languages
Korean
Native language
English
Upper intermediate
B2
Timeline
Receptionist
Chung Dam Healing Thai
06.2023 - 09.2023
Tour Guide
D&Y
10.2022 - 10.2022
Event Staff
Gangwon International Travel Mart, GITM 2021
12.2021 - 12.2021
Customer Advisor
AK PLAZA
09.2021 - 05.2022
Bachelor of Arts - English Language And Literature
Hallym University
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