Aidin Foss
Puyallup
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Self-motivated work ethic to perform effectively in independent or team environments. Responsible and productive when working with little to no supervision. Motivated with experience in customer service and reception yasks.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Rudy's Barbershop
08.2024 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments using Boulevard.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Oversaw cleaning practices including laundry to ensure licensed sanitary standards.
- Collected electronic payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Administrative Assistant
Cambridge Management
01.2018 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Followed up and oversaw new employees on coached information to ensure continual upkeep of standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail.
- Created and updated monthly and annual physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Arts - Asian Languages And Literatures
University of Washington
Seattle, WA12-2025
Associate of Arts -
Pierce College
Puyallup, WA06.2023
High School Diploma -
Graham Kapowsin High School
Graham, WA06.2019
Skills
- Mail Management
- Records Management Systems
- Document Retrieval
- Front and Back Office Operations
- Customer Service
- Guest Relations
- 10-Key Proficiency
- Time Management
- Critical Thinking
- Schedule Management
- Inventory Supplies
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist
Rudy's Barbershop
08.2024 - 08.2025
Administrative Assistant
Cambridge Management
01.2018 - 05.2023
High School Diploma -
Graham Kapowsin High School
Bachelor of Arts - Asian Languages And Literatures
University of Washington
Associate of Arts -
Pierce College
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