ALEX K. WOO

• Built F&B business from ground-up encompassing: Data analytics, marketing, accounting, cold-calling, ingredient purchasing, food prep, real-estate procurement, etc.
• Ranked#1 in district and generated revenues of $20K per month with approximately 15% MoM growth
• Established, optimized and enforced business processes to maintain consistency across operations.

• Improved onboarding KPI by 50% via identifying key bottlenecks during the onboarding process and streamlining areas that were less efficient to onboard more than 200 F&B partners in 8 months
• Increased partner satisfaction by 10% in span of 2 months by creating NPS strategy that helped identify partner pain-points that could be resolved through cross-functional projects
• Collaborated with other cross-functional teams to share learnings that have been gathered to more operate more efficiently e.g. Increasing retention, reducing onboarding time, etc.

• Created $7.3M annual revenue opportunity by collaborating with CRM & data science teams to remove business inefficiencies accumulating to a $45M+ opportunity cost
• Performed fact-based outside-in analysis and developed business cases to recommend strategies for driving revenue growth and profitability within 4G/5G and emerging tech value chain
• Partnered with and receive buy-in from VPs in key business units (BUs) including CRM, analytics, finance, marketing, product, operations, etc. to drive strategy implementation

• Utilized various SQL queries to provide analytical insights to Product and Marketing teams to measure product performance

• Created "in-destination" user dashboard using MySQL, Hadoop, and Tableau to visualize and identify users interactions with the app or website

• Presented insights and recommendations to leadership for marketing and feature development targeting "in-destination" users

• Led team to execute a plan that increased on-time rent payments by 20% and decreased time to reach full occupancy by 15%

• Implemented a strategic plan to increase rent by 8% by analyzing company’s market position and interviewing realtors

• Developed a preventive maintenance plan to perpetuate upkeep of the property by increasing maintenance check frequency and reducing the maintenance expense by 5%

• Managed social media account using analytics dashboard Social Sprout that resulted in a 12% increase in followers within 3 months followed by improved engagement & retention

• Utilized excel functions to improved process for inventory tracking and just-in time shipment that increased productivity levels by 20% for shop inventory

• Provided all facets of hospitality operations through customer service

• Utilized excel to analyze reservations data that led to increased customer engagement on social media channels by 220% in a 7-month period

• Revised departure model to eliminate invalid reservations that enabled fare adjustment to increase top-line revenue by 10%

• Resolved traveler pain points through end-to-end customer service that increased my customer NPS by 5%