Alex Olsen
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Eager to improve and provide support to an organization and clients alike. Dedicated team player who can work efficiently and effectively with fellow employees to ensure not only a healthy and cohesive work environment, but a welcoming atmosphere for all.
Overview
13
13
years of professional experience
Work History
English Language Instructor
Redwood Next Altiora Misa
08.2022 - Current
- Responsible for preparing daily lessons for ESL kindergarten students
- Making materials for monthly events with a small team
- Writing bi-weekly reports and monthly report cards for each student for the benefit of the parents
- Checking class and homework for errors and providing feedback for improvement
- Attending regular meetings to inform the Principle and CEOs of the current status of the class and provide feedback in addition to recommended action
- Ensuring the safety and security of the students throughout the day.
English Language Instructor
Chungdahm April
03.2021 - 03.2022
- Teaching English to students from Kindergarten through elementary school
- Preparing additional materials and multimedia to supplement the lesson for each class
- Administering and grading daily vocabulary and comprehension quizzes
- Coordinating with native Korean staff members to make adjustments on a per class basis to improve the quality of education for students
- Creating quarterly progress reports for each student's parents to read
- Managing classroom behavior and creating an environment that was friendly and welcoming to all students
Client Relations and Assistance
Diamond State Coins
01.2011 - 05.2017
- Assisted customers with purchases of bullion and other collectables through recommendations based on customer specifications
- Sorted through large inventories of product to identify quality goods
- Listing higher value items online for purchase by creating descriptions along with scans
- Evaluated and appraised estate collections
- Reported each transaction to law enforcement and collaboration with authorities for any inquiries and or investigations
- Entrusted with safeguarding product via the use of a safe and security system
- Scheduled appointments for customers who wished to bring in their collections at a specified time.
Education
Bachelor of Science - Computer Network Security
Wilmington University
Google Cybersecurity Certificate -
Coursera
Security+ - Cyber Security
CompTIA
03.2024
CIEE - 150 Hour TEFL Certificate -
TEFL
06.2019
Skills
- Python and SQL
- Linux CLI
- MS Office365
- MAC & iOS
- Detail Oriented
- Collaborative
- Written and verbal communication skills
- Problem Solving
- Adaptable
- Flexible
Languages
English
Native language
Korean
Upper intermediate
B2
Timeline
English Language Instructor
Redwood Next Altiora Misa
08.2022 - Current
English Language Instructor
Chungdahm April
03.2021 - 03.2022
Client Relations and Assistance
Diamond State Coins
01.2011 - 05.2017
Bachelor of Science - Computer Network Security
Wilmington University
Google Cybersecurity Certificate -
Coursera
Security+ - Cyber Security
CompTIA
CIEE - 150 Hour TEFL Certificate -
TEFL
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