Alferra Joe jeliu
HOTELIER
Ranau
Summary
Accomplished Supervisor with a proven track record at Secret Recipes, enhancing customer satisfaction and streamlining operations. Expert in staff and operations management, demonstrating exceptional leadership and strategic planning skills. Achieved significant improvements in team efficiency and workflow organization, leveraging both strong problem-solving abilities and a commitment to excellence.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Supervisor
Secret Recipes
03.2022 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Front Office Supervisor
PULSE GRANDE PUTRAJAYA
01.2019 - 11.2022
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Front Desk Assistant
PULSE GRANDE PUTRAJYA
01.2019 - 04.2020
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Food and Beverage Associate
LAYANG LAYANG ISLAND RESORT
01.2018 - 09.2018
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
Food and Beverage Attendant
AVILION LAYANG LAYANG ISLAND RESORT
02.2017 - 10.2017
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
SEKOLAH MENENGAH KEBANGSAAN
Graduate Certificate - Hospitality Administration And Management
ASCOT ACADEMY KOTA KINABALU
SABAH,MALAYSIA 04.2001 -
Graduate Certificate - Tourism And Hospitality
COLLEGE COMMUNITY
TAMBUNAN,SABAH 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Timeline
Supervisor
Secret Recipes
03.2022 - 10.2024
Front Office Supervisor
PULSE GRANDE PUTRAJAYA
01.2019 - 11.2022
Front Desk Assistant
PULSE GRANDE PUTRAJYA
01.2019 - 04.2020
Food and Beverage Associate
LAYANG LAYANG ISLAND RESORT
01.2018 - 09.2018
Food and Beverage Attendant
AVILION LAYANG LAYANG ISLAND RESORT
02.2017 - 10.2017
Graduate Certificate - Hospitality Administration And Management
ASCOT ACADEMY KOTA KINABALU
04.2001 -
Graduate Certificate - Tourism And Hospitality
COLLEGE COMMUNITY
04.2001 -
SEKOLAH MENENGAH KEBANGSAAN
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