Alicia Kim

Partner Sales Enablement Program (2023 - )

• Spearheaded global rollout of AWS Partner seller enablement program across 5 APJC regions, scaling team from 2 to 6+ members while securing $10K budget and key stakeholder buy-in to enable 2,000+ partner sellers across 6 countries within 9 months
• Architected and executed comprehensive partner enablement strategy combining in-person and virtual delivery methods, identifying and mitigating program risks through collaborative win-win solutions while delivering regular business updates to global leadership
• Drove rapid program expansion from pilot launch to full-scale regional deployment, establishing sustainable operational framework that successfully onboarded diverse partner ecosystem across multiple markets in the Asia-Pacific region

Partner Content Strategy (2023 - )

• Pioneered end-to-end agile content creation framework for internal SMEs, securing budget and establishing streamlined processes from identification through monitoring, resulting in publication of 10+ digital learning assets on Skill Builder platform within 9 months
• Spearheaded early adoption of LLM-powered localization strategy in collaboration with global localization team, dramatically reducing time-to-market from 60 days to 10 days (83% improvement) through optimized process flows and automated tracking systems
• Architected comprehensive content strategy infrastructure including process documentation, pilot programs, and cross-functional workflows, enabling scalable delivery of localized digital content across APJC regions with enhanced efficiency and quality control

Sales Operations (2020 - 2022)

• Optimized sales processes for Partner BDMs in APJC by streamlining workflows and introducing targeted enablement programs; served as the local voice to global teams, gathering regional feedback and refining initiatives to ensure successful adoption.
• Led the implementation and management of Global Partner Training Funding in APJC, designing tracking solutions (Smartsheet and QuickSight) and overseeing funding operations to maximize program impact across APJC.
• Collaborated closely with leadership on organizational strategy and operations, contributing to business planning and owning the Monthly Business Review process to report performance insights and regional developments

• Spearheaded the operational process design, documentation, and enablement to support the expansion of the Partner Training program across APJC , ensuring scalable and consistent implementation in multiple regions.
• Successfully hired and onboarded a team of four Training Operations Specialists throughout Asia-Pacific, Japan, and Greater China (APJC), fostering a collaborative, high-performing unit specialized in Partner Training delivery.
• Directly contributed to annual team performance reviews and authored promotion documentation, supporting career advancement for three team members.
• Collaborated closely with the APJC leadership team on a weekly basis to provide operational updates, facilitate strategic discussions, and align cross-functional initiatives with organizational goals.
• Led the preparation and presentation of Monthly Business Review reports, delivering data-driven insights and recommendations to inform executive decision-making and continuous process improvement.
• Notable achievement: During the COVID-19 pandemic, rapidly transitioned face-to-face training sessions to virtual delivery by redesigning processes, educating all stakeholders (including instructors), and closely communicating with clients, resulting in the seamless execution of approximately X virtual training programs and recognition with an Employee Award .

• Managed all operational aspects of training programs as a local specialist, including scheduling sessions, coordinating materials, communicating with instructors and learners, tracking training data, and overseeing contract and invoicing to ensure effective delivery of learning initiatives.
• Served as a central point for program logistics and stakeholder communications , partnering with local and global teams to support training activities and uphold high learning standards.
• Utilized data platforms and analytical tools such as Excel, SharePoint, Smartsheet and SalesForce (SFDC) to generate reports, handle customer inquiries, and ensure compliance with organizational program targets.
• Supported the launch of a new Learning Management System (LMS), managing multiple pilot programs, gathering user feedback, and facilitating customer engagement through internal intake processes

• Worked with HR development teams of major global companies in Korea to design and implement tailored global education programs.
• Collaborated with native instructors from the U.S., England, New Zealand, and Australia, building strong trust and ensuring successful program delivery.