Alina Mistrali-Spillman
Daegu,27
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Proven Administrative Assistant adept in office administration and customer service. Excelled in streamlining invoice processes and enhancing data management, demonstrating strong problem-solving and multi-tasking abilities. Fostered client relationships, ensuring repeat business and meticulous financial handling.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Toplock Locksmith & Security
09.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Sales Associate
Kohls Department Store
09.2017 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Edith - Stein Hauptschule
Bitburg, Germany06.2006
Skills
Reliable and punctual
Customer Service
Data Entry
Computer Skills
Office Administration
Invoice Processing
Teamwork and Collaboration
Time Management
Currently Active Volunteer at the USO
Assisting with various tasks such as support/ set up for events , providing hospitality services.
Languages
German
Native language
English
Proficient
C2
Timeline
Administrative Assistant
Toplock Locksmith & Security
09.2021 - 01.2023
Sales Associate
Kohls Department Store
09.2017 - 07.2020
High School Diploma -
Edith - Stein Hauptschule
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