Amika Sunthornsaratoon
Translation Coordinator
Seoul
Summary
Experienced consulting interpretation and customer service, coordinating with cross-functional teams to keep operations smooth and boost team productivity. Fluency in bilingualism and exceptional interpersonal communication fostered a customer-friendly environment, significantly improving service delivery.
Overview
2
2
years of professional experience
Work History
Translation Coordinator
Lifilltox Clinic
09.2022 - Current
- Interpreted the treatment consultations for foreign customers.
- Translated related materials and content.
- Registered and processed customers at the front desk.
- Coordinated customers movements through clinic from waiting areas to consulting rooms and treatment rooms.
- Improved customers satisfaction by streamlining the reservation scheduling process and implementing a customer-friendly environment.
- Enhanced the efficiency by coordinating schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to forward materials for patients, improving their understanding of treatment precautions or if there is any prescription needed.
- Respond to phone and chatting inquiries.
- Accepted payments, adjusted balances and submitted records to manager.
- Assisted with documenting activities and updated treatment records.
Education
Bachelor of Arts - Global Korean Studies, Communication & Media
Ewha Womans University
Seoul, South Korea 04.2001 -
High School Diploma -
Triamudomsuksa Pattanakarn
Bangkok, Thailand 04.2001 -
Skills
Customer Service
Cross-cultural understanding
Fluent Bilingualism
Interpersonal Communication
Multitasking Abilities
Team Collaboration
Document Formatting and Translating
Languages
Thai
Native language
Korean
Advanced
C1
English
Advanced
C1
Timeline
Translation Coordinator
Lifilltox Clinic
09.2022 - Current
Bachelor of Arts - Global Korean Studies, Communication & Media
Ewha Womans University
04.2001 -
High School Diploma -
Triamudomsuksa Pattanakarn
04.2001 -
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