Ana Froeseler Ponce
Receptionist
Summary
Highly motivated individual with a strong work ethic and ability to work independently. Always eager to contribute to team success through hard work, attention to detail and excellent communication skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
All Rounder & Barista
Montage Piazza
Lilyfield
01.2021 - Current
- Used safe working practices at all times, adhered to company guidelines and trained new employees on store policies and procedures.
- Brought forth excellent customer service skills and commitment to customer satisfaction.
- Completed customer orders strictly adhering to coffee house recipes to deliver consistent quality and optimise customer satisfaction.
- Accurately recorded orders and notified chefs of any dietary restrictions.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to balance drawers at the end of shifts correctly.
Receptionist
Montage Sydney
Lilyfield, NSW
01.2022 - 08.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and the company.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Childcare Educator
The Green Elephant
Waterloo
08.2020 - 01.2021
- Followed school policies and regulations regarding safety at all times.
- Encouraged student engagement and meaningful class discussions.
- Promoted critical thinking skills by implementing strengthening exercises where appropriate.
- Developed and implemented a well-rounded and age-appropriate curriculum.
- Maintained and organised files and documentation of each child's progress.
- Provided instructions for children on health and personal hygiene including eating, resting and using the toilet.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Communicated with parents and other staff about student progress.
Customer Experience Leader & Barista
McDonald's
Ultimo
11.2018 - 10.2020
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experiences.
- Collaborated with managers and crew trainers to resolve customer concerns and deliver enhanced customer experiences.
- Trained new customer service agents on policies and procedures to support favourable customer experiences.
Commercial Cleaner
IntoCleaning
Sydney
05.2018 - 02.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas, sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic fixtures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce the risk of injury or illness, applying correct chemical solutions and using proper equipment to avoid damage to floors and fixtures.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Adhered to company policies for appearance, thoroughness, and facility security.
Education
Diploma - Graphic Design
Australian Pacific College
Sydney, NSW 08.2022 - 08.2023
Certificate III - Design Fundamentals
Australian Pacific College
Sydney, NSW 01.2022 - 07.2022
Diploma - Childcare Education & Care
Kirana Colleges Australia
Sydney, NSW 01.2021 - 12.2021
Certificate III - Early Childhood Education & Care
Kirana Colleges Australia
Sydney, NSW 12.2019 - 12.2020
High School Diploma -
Sydney Secondary College Blackwattle Bay Campus
Glebe, NSW 05.2018 - 11.2019
Skills
Customer Serviceundefined
Certification
First Aid and CPR Response Training, Kirana Colleges
Timeline
Diploma - Graphic Design
Australian Pacific College
08.2022 - 08.2023
Receptionist
Montage Sydney
01.2022 - 08.2022
Certificate III - Design Fundamentals
Australian Pacific College
01.2022 - 07.2022
Pearson Test of English (PTE) Academic, Albright Institute of English
09-2021
Diploma - Childcare Education & Care
Kirana Colleges Australia
01.2021 - 12.2021
All Rounder & Barista
Montage Piazza
01.2021 - Current
Childcare Educator
The Green Elephant
08.2020 - 01.2021
First Aid and CPR Response Training, Kirana Colleges
03-2020
Certificate III - Early Childhood Education & Care
Kirana Colleges Australia
12.2019 - 12.2020
Customer Experience Leader & Barista
McDonald's
11.2018 - 10.2020
High School Diploma -
Sydney Secondary College Blackwattle Bay Campus
05.2018 - 11.2019
Commercial Cleaner
IntoCleaning
05.2018 - 02.2019
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