Anastasia Badichkina

• Managed a portfolio of high-net-worth clients from leading Russian banks, providing bespoke lifestyle management and concierge services.
• Provided end-to-end support for complex travel arrangements, including international flight bookings, luxury accommodation, and private transportation.
• Facilitated exclusive dining reservations at highly sought-after restaurants and curated unique local experiences based on individual client preferences.
• Assisted clients with personal shopping, sourcing luxury goods, and managing event invitations and access to exclusive social gatherings.
• Successfully handled a wide range of complex requests, from sourcing rare items to arranging last-minute VIP access, while ensuring utmost discretion and confidentiality.
• Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
• Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
• Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
• Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
• Completed ongoing training programs with leading international hotel brands, including Mandarin Oriental, Hyatt, Marriott, Hilton, and IHG, to enhance hospitality skills and stay abreast of industry trends and best practices.

ADDITIONAL EXPERIENCE

Sloboda, Kostroma | Front Desk Administrator | Summer 2022

• Managed guest check-in/check-out procedures and addressed inquiries.

Samovar, Kostroma | Waiter | Part-time, 2021

• Provided efficient table service and ensured customer satisfaction in a fast-paced environment.