Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andrew Wells

Andrew Wells

Owasso

Summary

Expert professional with over 10 years of experience, and great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment. Skilled in all things relating to networking, security, and deployment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Engineer III

SOSi
Gunsan-Si
06.2020 - Current
  • Maintain WAN/LAN health, site documentation, STIG compliance, including IOS upgrades, and configuration amendments.
  • Configure and deploy secure communications stacks which include Firewall (FPR 2100, ASA 5505/10 series), Router (cisco 4331), Switch (catalyst 3850, 9300,)for all mission-critical customer sites.
  • Initiate and complete the entire requirement process, helping the customer work through all of the phases, while providing a list of materials (LOM) to help the customer complete the required purchases.
  • Utilize Cisco call manager to configure and deploy secure VoIP phones to customer sites.
  • Configure type 1 encryption devices (Taclane KG) using NSA-compliant commercial solutions for classified (CSfC) packages.
  • Proactively work on outages, and provide break-fix and escalation support for the customer.
  • Requires knowledge of EIGRP, OSPF, VLANs, IP routing, GRE tunneling, and Layers 1–3 troubleshooting.

Network Administrator

Vectrus
Iraq
04.2018 - 04.2019
  • Administer, configure, troubleshoot, and install Cisco 3850 catalyst switches, Taclanes, and VoIP phones.
  • Deployed an 802.1x authentication system for all end-user devices.
  • Configure and deploy Cisco Video Teleconference systems, VoIP, and call manager.
  • Monitor and maintain SWA data infrastructure on NIPRnet and SIPRnet, utilizing spectrum.
  • Utilize DISA STIG standards for adherence to best practices. Ensure RMF compliance.

Network Engineer

Bank of Oklahoma
Tulsa
05.2016 - 05.2018
  • Implemented LTE fail-over solution for bank branches, enhancing network reliability.
  • Executed U.S.-wide network refresh utilizing Cisco ISR and switch solutions.
  • Managed ISE policy for improved network security and efficiency.
  • Migrated Cisco DMZ and installed fiber in primary and fail-over data centers.
  • Conducted nationwide refresh of Aruba Wi-Fi to optimize connectivity.
  • Configured and troubleshot BGP, ISE, OSPF, Cellular, VoIP, WIFI (aruba), ASA firewall, 2960 series switches, Cisco Nexus fabric, and other networking technologies.
  • Updated security certificates on A10 load balancer for critical banking websites.
  • Resolved support issues and escalated calls from NOC to ensure prompt resolution.

NOC Analyst

ConocoPhillips
Bartlesville
07.2015 - 04.2017
  • Monitored network-wide issues using Netcool suite and coordinated with IT support for resolution.
  • Managed incidents, tracked vendor responses, and executed escalations as necessary.
  • Troubleshot Global Enterprise Networks, including WAN and LAN, ensuring documentation accuracy.
  • Conducted post-resolution follow-ups to incident requests to assess customer satisfaction.
  • Communicated regularly with customers regarding status updates on trouble tickets.
  • Supported wireless commissioning of Bakken, Cisco switches, access points, and SCADA nodes for mission-critical oil sites.
  • Executed domain name and IP allocation changes in Alcatel Lucent’s QIP platform.

IP NOC Engineer

Zayo
Tulsa
11.2013 - 07.2015
  • Monitor, troubleshoot, and repair BGP, Ethernet, IP, DNS, and telecommunications equipment, including Juniper EX series, Cisco, Alcatel-Lucent, Foundry, Cyan, Accedian, and various types of routers and/or switches as needed in trouble tickets.
  • Documents work efforts and troubleshooting in Salesforce (ticketing system).
  • Performs maintenance activities and defective node migration as needed.
  • Mitigate DDoS attacks for customers using WAN edge null route.
  • Production experience with Juniper, ALU, and Cisco. BGP, Layer 2 VLAN CCC, local switching, VPLS, MPLS, Frame Relay, STP, RSTP, and LAG/EtherChannel configuration, EIGRP, OSPF, DNS and BIND, forward and reverse zones.
  • Ensures that customers receive the highest level of customer satisfaction through quickly solving and mitigating customer-impacting events.

Education

Bachelor of Arts - Music Production

Berklee College of Music
Boston, MA
12-2028

Some College (No Degree) - CCNP ENCOR

Cisco University

Some College (No Degree) - Cisco Identity Services Engine (SISE V3.0)

Cisco University

Skills

  • Network configuration, installation
  • Network troubleshooting and repair
  • Firewall management
  • Data security
  • Technical documentation
  • Technical support
  • Layer-2/3 protocols
  • VoIP deployment

Certification

  • Cisco Certified Network Associate (CCNA R&S), 06/01/15
  • Cisco Certified Network Associate (CCNA Security), 01/01/16
  • CCNP SCOR, expected in Aug 2025

Timeline

Field Service Engineer III

SOSi
06.2020 - Current

Network Administrator

Vectrus
04.2018 - 04.2019

Network Engineer

Bank of Oklahoma
05.2016 - 05.2018

NOC Analyst

ConocoPhillips
07.2015 - 04.2017

IP NOC Engineer

Zayo
11.2013 - 07.2015

Bachelor of Arts - Music Production

Berklee College of Music

Some College (No Degree) - CCNP ENCOR

Cisco University

Some College (No Degree) - Cisco Identity Services Engine (SISE V3.0)

Cisco University

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Andrew Wells