Anna Ogay

• Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
• Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
• • Assisting international patients with scheduling and coordinating medical appointments and procedures.
  • Providing translation and interpretation services to ensure clear communication between patients and medical staff.
  • Helping with travel arrangements, such as flights and accommodation.
  • Ensuring that patients understand pre- and post-operative care instructions.
  • Offering support throughout the treatment process for a smooth and comfortable experience.

Responsible for taking a client's advertising brief and generating original copy ideas that grab the attention of the target audience.

Meeting with account executives to discuss the client's requirements and core messages.

Selling products and services using solid arguments to prospective customers.

Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales

• Translated documents from Russian to Korean.
• Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
• Foreign customers support, translation the online bank information, social media content creation

• Collaborated with cross-functional teams to ensure cohesive messaging across all marketing channels.
• Enhanced email marketing effectiveness by creating personalized, targeted messages for diverse customer segments.
• Achieved higher conversion rates by writing clear, concise, and action-oriented product descriptions.
• Implemented A/B testing methods to continually improve the effectiveness of digital marketing content over time.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
• Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
• Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
• Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
• Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
• Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
• Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.

• Translated documents from Russian to Korean/English and vice versa.
• Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
• Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
• Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
• Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
• Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.

• Developed strong relationships with both clients and interpreters, fostering a collaborative work environment.
• Negotiated favorable contract terms with vendors, optimizing resource allocation without compromising service quality or delivery timescales.
• Continuously updated knowledge on industry trends and advancements in technology to optimize service offerings for clients.
• Effectively managed project timelines by prioritizing tasks based on urgency and available resources.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

• Negotiated favorable contracts with vendors and suppliers, reducing overall operational costs.
• Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with clients.
• Conducted thorough market research to identify emerging travel trends and adjust offerings accordingly.
• Managed a team of junior tour operators, providing guidance and support for their professional growth.
• Implemented innovative marketing strategies to attract new clients and increase brand visibility.
• Streamlined booking processes for increased efficiency and higher guest retention rates.
• Utilized advanced reservation software to optimize scheduling and maximize tour availability for guests.
• Developed strong relationships with local businesses, fostering mutually beneficial partnerships.
• Maintained detailed records of all bookings, payments, and invoices for accurate financial reporting purposes.
• Created custom itineraries for high-profile clients, ensuring memorable luxury experiences.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.

• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Communicated with clients to understand interpreting needs and provide best service possible.
• Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
• Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
• Maintained message content, tone, and emotion as closely as possible.
• Enhanced communication between English and Russian speakers by accurately interpreting in real-time during business meetings.
• Provided interpretation services for legal documents, ensuring accurate and culturally sensitive translations.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Kept classroom organized, clean and safe for students and visitors.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
• Designed and implemented assessments to measure student progress in English language learning.
• Prepared comprehensive English curriculum for multiple classes.