April Coleman
Baton Rouge,Louisiana
Summary
Automated test execution with formal software testing experience integrating and troubleshooting software and hardware within a simulation environment. Knowledge of formal software qualification processes and artifacts as well as experience creating formal test documentation. Focused, devoted leader and team player with over 7 years of communications experience dedicated to providing support, conducting training, troubleshooting, and maintenance. Diversified in US and foreign communication support ranging from field support to austere environments; experienced with a wide range of diverse locations and people. Has worked at the United States Post Office seasonally, part-time security, and for assembly companies of Wal-Mart. Willing to go above and beyond in a moral and ethical manner to make sure deadlines, tasks, and rules are met. Hardworking employee enthusiastic about learning the technical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
10.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Fostered positive working relationships with regular customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
Team Lead Merchandiser
Wolf Retail Solutions
09.2021 - 04.2022
- Removed over 100 damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Educated employees on new merchandise during seasonal workshops.
- Verified products appeared at correct locations in proper quantities.
Hotel Security Officer
National Hospitality Staffing
12.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Special Response Security Team Member
Whelan Event Services
11.2019 - 12.2020
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned and adapted quickly to new technology and software applications.
Casual Mail Handler
United States Post Office
09.2019 - 01.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Battalion Lead Signal Support
US Army
05.2018 - 07.2019
- Accounted for support and maintenance of about 40 Tactical Aircraft and 125 military vehicles with combined total vehicle and communications equipment value of over $300 million dollars
- These vehicles and communication systems are used to protect invaluable lives and mission in Seoul, K16, South Korea
- 100% Accountability and maintenance of tactical radios, satellites, GPS systems, JCR systems, BFT Systems,
- COMSEC (Communications Security), government classified and unclassified Dell Laptops, government printing devises
- Head person responsible for COMSEC distribution and maintenance for Battalion
- Presided in elite aircraft communications team for V.I.P
- Personnel
- Supported field training exercises in remote sites in South Korea to enable war fighters constant communication
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Trained new employees and explained protocols clearly and efficiently
- Researched various computer systems and databases to resolve complaints and answer inquiries
- Developed record keeping documentation processes for both support staff and end-users
- Provides VHF/UHF/HF communications with RF and satellites.
Communications Lead
US Army, 101
02.2015 - 05.2018
- Developed training and kept personnel up to date on current communication equipment, regulations, technical manuals, DoD regulations, NSA security requirements and guidelines resulting in 0% violations.
- Integrated network capabilities installed on select company vehicles to provide on-the-move network communications to extend network from brigade down to company level enabling company to exceed production within operations
- Support over 200 soldiers in mounted and dismounted communications vital to mission success in Kandahar,Afghanistan.
- Satisfactorily completed weekly and monthly equipment accountability inspections of self and company inventory inspection, maintaining 100% accountability of all equipment at remote company locations
- Supported field training exercises in remote sites on Ft Campbell, to enable war fighter constant communication with 99% success rate
- Support over 200 soldiers in mounted and dismounted communications vital to mission success in Kandahar, Afghanistan.
- Initiated operation and maintenance of company tactical computer systems which includes the tactical network engineer planning used to program tactical radios capable of satellite retransmission wavelengths
- Awarded with Coveted CECOM LAR PATCH OF EXCELLENCE by the U.S Army Communications-Electronics Command in Kandahar, Afghanistan
- Recognized for providing leadership to better unit and personnel training, knowledge, research, and increase unit work productivity to diverse personnel on all different levels.
- Used test, measurement, and diagnostic equipment along with technical manuals to troubleshoot and determine automated test execution formal software testing experience integrating and troubleshooting software and hardware within simulation environment
- Knowledge of formal software qualification processes and artifacts as well as experience creating formal test documentation cause and location of malfunctions, extent of faults, and category of maintenance required
- Made CAT5 cable and wiring for computers and radio antennas.
Radio Operator
US Army
02.2013 - 01.2015
- Successfully, managed OTM (On the Move) retransmittable communications between convoys, while simultaneously operating the FBCB2-EPLRS and .50 caliber machine gun in an armored M1126 Stryker allowing the company to meet expected deadlines
- Maintained safe working environment for soldiers, self, and others around
- Operated and maintained company network based computer planners and cellular phones used to plan and maintain missions and personnel accountability on the battlefield.
Advanced Individual Trainee
07.2012 - 02.2013
- Was ranked 2nd in class of 30 soldiers
- Software Assurance and Product Lines coursework
- Coursework in Operating Systems, Automated Information System security, TCP/IP, switches, routers, and tactical satellite radios
- Performed field level maintenance on computer and network hardware.
Education
Culinary Arts - Culinary Arts & Restaurant Management
Sheridan Technical College
Hollywood, FL07.2021
Massage Therapist - Massage Therapy
Hollywood Institute of Beauty Careers
Hollywood, FL08.2020
Leadership training (240 hours -
Us Army
Ft Campbell, Ky10.2017
Some College (No Degree) -
University of Maryland - Baltimore County
Baltimore, MDH.S. Diploma - Information
Istrouma Technology Magnet High School
Baton Rouge, LA05.2012
Skills
- Microsoft Office expert
- Good Interpersonal skills
- Strong written and oral communication skills
- Terminating cables
- Windows XP/Vista
- Proficient in AVG, Printers, PC
- TCP IP
- Climbing Towers
- Proficient in A, Windows, & networking
- First Aid & CPR training
- Grounding Electricity
- Vehicle Inspection
- Safe Driver Training
- Time Management
- Customer Service
- Documentation
- Compliance
- Repairing
- Troubleshooting
- Computer Maintenance
- Hardware Diagnostics
- Network Administration
- Electronic Troubleshooting
- Hardware Installation
- Technical Support
- Hardware and Software Updates
- Equipment Integration
- Customer Accounts Management
- Order and Invoice Processing
- Vehicle Systems
- Equipment Monitoring
- Two-Way Radio Operation
- Attention to Detail
Certification
Training, Network+, CompTIA, Vilseck, Germany, 2014
Certificate, JCR - OPNET (BFT), Vilseck, Germany, 2014
Certificate, Intro to Field Radio: AN/PRC-117
Additional Information
- SECURITY CLEARANCE: , Active Secret Security Clearance
Timeline
Delivery Driver
Amazon
10.2022 - Current
Team Lead Merchandiser
Wolf Retail Solutions
09.2021 - 04.2022
Hotel Security Officer
National Hospitality Staffing
12.2020 - 01.2021
Special Response Security Team Member
Whelan Event Services
11.2019 - 12.2020
Casual Mail Handler
United States Post Office
09.2019 - 01.2020
Battalion Lead Signal Support
US Army
05.2018 - 07.2019
Communications Lead
US Army, 101
02.2015 - 05.2018
Radio Operator
US Army
02.2013 - 01.2015
Advanced Individual Trainee
07.2012 - 02.2013
Culinary Arts - Culinary Arts & Restaurant Management
Sheridan Technical College
Massage Therapist - Massage Therapy
Hollywood Institute of Beauty Careers
Leadership training (240 hours -
Us Army
Some College (No Degree) -
University of Maryland - Baltimore County
H.S. Diploma - Information
Istrouma Technology Magnet High School
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