Arang Kim
Sydney
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Josun Palace, A Luxury Collection Hotel, Seoul Gangnam
06.2023 - 03.2024
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight situations.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collected room deposits, fees, and payments.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor Of English - English
Dankook University
119, Dandae-ro, Dongnam-gu, Cheonan-si, Chungnam, Korea02.2023
Skills
- Customer Service
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
Timeline
Front Desk Receptionist
Josun Palace, A Luxury Collection Hotel, Seoul Gangnam
06.2023 - 03.2024
Bachelor Of English - English
Dankook University
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