Arim Lee
Customer Engineer
Gongduk
Summary
Engineer, Operator with skills in customer service and communication
Expertise in solving technical problems through analysis
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Language
Work History
Engineering Operation Analyst
- Laboratory Document Control
- Created calibration schedule for electrical equipments, Assessed MSDS for each lab
- Logistic Management
- Supported with internal requisition and purchase order process, communicated with headquarters or suppliers
- Worked on purchasing, assisting customs clearance, and distributing Qualcomm socket devices for testing
- [University Course]
- [Bachelor's Degree thesis] Designed multi-object tracking that includes features to alleviate occlusion
- : Re-tracking through application of time correlation for objects observed in fixed-angle - Python (Yolov4+deepsort)
- [Multimedia Engineering] Exercised YUV player/DCT-IDCT conversion/HEVC Codec - MATLAB
- [Control Design] Programmed simulated aircraft control system by using SISO Tool - MATLAB
- [Deep Learning Academic Club : Awards]
- 2021 KF National Public Diplomacy Project : AR with advanced motion tracking using SparkAR - Python, Unreal4, 3dsMax
- 2019 K water Big Data Competition : Water quality prediction using stack LSTM-RNN model - Python, Tensorflow
Senior Customer Support Engineer
Synopsys
10.2023 - 04.2024
- Quality Management prior to Mass Production
- Conducted 12-week field meeting with SS QA to replicate reported failure, Planned schedule for further analysis
- Measured and Reported failure status and DPPM to three-party meeting of headquarters and SS
- Established failure screening vectors for mass production by mediating headquarters with SS R&D and QA
- Contacted our part dedicated engineer and RMA lab to submit 8D report pertaining to each identified failure
- SoC Part Approval Process Secure- SM8650, PMK8650 Approval
- Developed Approval Sheet by preparing technical documentation and consulting with SS QA and HQE
- Testing Environment Maintenance
- Managed reconditioning agreement in domestic market and Taiwan for chips requiring further analysis
- Coordinated setup, ESD control and repair of laboratory test equipment(RTI, Sonix, Teradyne)
Customer Quality Engineer
Qualcomm
07.2021 - 10.2023
- Customer Quality Engineer - Samsung GS22, GS23 Mobile AP Premium tier
Associate Engineer
Ice Cube Lab
04.2021 - 06.2011
- Enhanced hand-tracking accuracy in Leap Motion SDK by applying interrelationships between hand joints
Education
B.S. - Department of Electronic Engineering
Korea Aerospace University
Skills
Customer service
Communication
Technical problem solving
Python
MATLAB
Timeline
Senior Customer Support Engineer
Synopsys
10.2023 - 04.2024
Customer Quality Engineer
Qualcomm
07.2021 - 10.2023
Associate Engineer
Ice Cube Lab
04.2021 - 06.2011
Engineering Operation Analyst
B.S. - Department of Electronic Engineering
Korea Aerospace University