Aylin Destan
Watertown
Summary
Experienced and hard-working individual seeking full-time employment. Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equips employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ESL Teacher
Biba Kids
08.2022 - 02.2024
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Created monthly academic status reports based on in-depth student evaluations.
Paraeducator, Special Education
John Trumbull Primary School
08.2021 - 06.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
ESL Teacher
Korea Poly School
02.2019 - 02.2021
- Prepared lesson plans, readings, class exercises, and class projects for students.
- Taught all different levels of students ranging from beginner to advanced.
- Attended workshops to learn about student motivation and engaging learning activities.
Assistant Front Office Manager; Sales Coordinator
Heritage Hotel and Conference Center
09.2017 - 02.2019
- Prepared daily guest reports, determined room availability, and ensured proper coding of guest information in hotel database.
- Answered guest inquiries in person via phone and through emails and monitored guest comments and feedback to determine areas for improvement.
- Entered room blocks for groups into reservations system, with accompanied rooming lists where needed, while working closely with sales department for incoming events.
- Oversaw front office staff and ensured proper shift staffing and trained new front office staff and concierge staff.
- Handled general billing and billing issues involving guest folios or event deposits.
Housekeeping Manager
Courtyard Marriott - White Lodging Services
01.2017 - 04.2017
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Planned and facilitated team member daily meetings.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Spa Concierge
Florida Gulf Coast University Spa Lab
08.2016 - 12.2016
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted with marketing campaigns to promote spa services.
- Introduced new beauty products to consumers by informing clients about use and benefits.
Spa Services & Supervisory Intern
Papillon Day Spa
05.2016 - 08.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted owner with decisions on product orders and marketing business through different channels.
- Assisted management in maintaining pay records, invoices, balance sheets, and other business documents.
Club Concierge
Ritz Carlton Beach Resort
12.2015 - 04.2016
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
Shift Supervisor
Rite Aid
11.2010 - 04.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
MBA - Focus in International Business
Southern New Hampshire University
Online12.2024
Bachelor of Science - Business - Resort And Hospitality Management
Florida Gulf Coast University
Fort Myers, Florida12.2016
Skills
- Goals and Performance
- Coaching Skills
- Sales Reporting
- Policy Implementation
- Contract Management
- Operations Management
Additional Experience Activities
Shy Wolf Sanctuary, Volunteer - Shy Wolf Sanctuary is a unique facility providing sanctuary to unwanted and neglected exotic animals, educating and offering the community an understanding and appreciation for the animals and their situation.
Certification
- TESOL/TEFL Certification, International TEFL Academy - 2019
Languages
English
Native language
Albanian
Intermediate
B1
Turkish
Intermediate
B1
Korean
Elementary
A2
French
Beginner
A1
Timeline
ESL Teacher
Biba Kids
08.2022 - 02.2024
Paraeducator, Special Education
John Trumbull Primary School
08.2021 - 06.2022
ESL Teacher
Korea Poly School
02.2019 - 02.2021
Assistant Front Office Manager; Sales Coordinator
Heritage Hotel and Conference Center
09.2017 - 02.2019
Housekeeping Manager
Courtyard Marriott - White Lodging Services
01.2017 - 04.2017
Spa Concierge
Florida Gulf Coast University Spa Lab
08.2016 - 12.2016
Spa Services & Supervisory Intern
Papillon Day Spa
05.2016 - 08.2016
Club Concierge
Ritz Carlton Beach Resort
12.2015 - 04.2016
Shift Supervisor
Rite Aid
11.2010 - 04.2014
MBA - Focus in International Business
Southern New Hampshire University
Bachelor of Science - Business - Resort And Hospitality Management
Florida Gulf Coast University
Similar Profiles
ANDREW BARTONANDREW BARTON
Sous Chef at Biba RestaurantSous Chef at Biba Restaurant
DIKSHA DIKSHA null
Customer Service Representative at Biba ApparelsCustomer Service Representative at Biba Apparels
Anwesha SinhaAnwesha Sinha
HR Generalist at BIBA Fashion LTD.HR Generalist at BIBA Fashion LTD.