Bernadeth Guatno
Cavite,00
Summary
Versatile and results-driven professional with experience across various customer-focused and technical roles, notably at CNS Pharmaceuticals. Excelled in enhancing operational efficiency and customer satisfaction, leveraging skills in operating machinery and active listening. Demonstrated a strong work ethic and computer proficiency, significantly contributing to workplace productivity and team success.
Overview
10
10
years of professional experience
Work History
Factory Worker
CNS Pharmaceuticals
08.2022 - Current
- Assist in setting up machinery before production runs.
- Ensure the proper installation of tools, parts, and components required for the machine to function properly.
- Observe machine operations to ensure smooth production and to detect any irregularities or malfunctions.
- Assist in maintaining machine speed and quality to meet production standards
- Carefully packaged finished products and prepared for shipment.
Customer Service Representative
Imagenet Philippines Inc.
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Recruitment Specialist
Inspiro Relia Inc.
10.2019 - 01.2021
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
Sales Associate
SM Department Store
05.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Puregold Sta. Elena
06.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Rustan's Gate Way
11.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Super Value Inc.
06.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Assistant and Photo Editor
Saint Pio Religious Store
12.2015 - 04.2016
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Edited and optimized ID photos, ensuring compliance with required standards e.g., sizing, background color, lighting, and resolution.
- Processed large batches of ID photos while maintaining accuracy and attention to detail.
Service Crew Member
Waffle Time
03.2015 - 05.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew Member
Goto Topp"s
09.2014 - 01.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
Marikina City, Philippines03-2015
High School Diploma -
Jose Panganiban National High School
Camarines Norte Philippines03-2013
Skills
- Workplace cleanliness
- Manufacturing
- Packaging operations
- General housekeeping
- Operating machinery
- Strong work ethic
- Active listening
- Computer proficiency
Timeline
Factory Worker
CNS Pharmaceuticals
08.2022 - Current
Customer Service Representative
Imagenet Philippines Inc.
01.2021 - 08.2023
Recruitment Specialist
Inspiro Relia Inc.
10.2019 - 01.2021
Sales Associate
SM Department Store
05.2019 - 09.2019
Cashier
Puregold Sta. Elena
06.2017 - 02.2018
Cashier
Rustan's Gate Way
11.2016 - 02.2017
Cashier
Super Value Inc.
06.2016 - 10.2016
Sales Assistant and Photo Editor
Saint Pio Religious Store
12.2015 - 04.2016
Service Crew Member
Waffle Time
03.2015 - 05.2015
Service Crew Member
Goto Topp"s
09.2014 - 01.2015
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
High School Diploma -
Jose Panganiban National High School
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