Blair Choi
University Student
South Brisbane
Summary
Developed exceptional customer service and administrative skills in high-end, focusing on client satisfaction and smooth operations. Excelled in managing appointments, handling client inquiries, and maintaining welcoming atmosphere. Ready to transition into new field, leveraging strong communication and organizational abilities.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Spa Receptionist
Hotel Diana
10.2024 - Current
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Escorted clients to spa areas, treatment rooms, and offices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Waitress Trainee
Hoho Restaurant
06.2023 - 11.2023
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Tutor
Muem English Acadeemy
10.2022 - 02.2023
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
BBA - Bachelor of Economics
Sejong University
Seoul, South Korea 04.2001 -
Bachelor of Nursing -
Queensland University of Technology
Brisbane City 04.2001 -
Skills
Customer service focus
Strong organization
Patience and composure
Front desk management
Appointment scheduling
Skills development
Friendly, positive attitude
Problem-solving abilities
Certification
Responsible Service of Alcohol (RSA)
Timeline
Spa Receptionist
Hotel Diana
10.2024 - Current
Waitress Trainee
Hoho Restaurant
06.2023 - 11.2023
Tutor
Muem English Acadeemy
10.2022 - 02.2023
BBA - Bachelor of Economics
Sejong University
04.2001 -
Bachelor of Nursing -
Queensland University of Technology
04.2001 -
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