Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BOIPELO LESIBA

Product Specialist
Yongin-si

Summary

Service-focused professional proficient in handling complex stakeholder issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, sales excellence, developing proactive solutions and implementing corrections with efficiency. Proficient in customer relations, management software with expertise in related roles.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

English (ESL) Teacher

International Language School
Yongin-si
08.2020 - Current
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Set assessments to measure student progress and identify growth opportunities.

Product Specialist

Fundi Capital
Johannesburg
01.2018 - 03.2020
  • Lead marketing and operations of new school cashless system
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of cashless payments.
  • Developed and implemented preventive maintenance procedures.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends

Customer Service Consultant

Webhelp South Africa
Johannesburg
12.2016 - 12.2017
  • Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

BA - Strategic Marketing Communications, Strategic Marketing

University of Johannesburg
Johannesburg, South Africa
01.2014 - 04.2017

Skills

English as a Second Language (ESL)

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Certification

Fundamentals of digital Marketing, GOOGLE

Timeline

Fundamentals of digital Marketing, GOOGLE

02-2023

English (ESL) Teacher

International Language School
08.2020 - Current

TEFL, TEACHTEFL

12-2019

Business Administration, PROJECT MANAGEMENT INSTITUTE

12-2018

Product Specialist

Fundi Capital
01.2018 - 03.2020

Customer Service Consultant

Webhelp South Africa
12.2016 - 12.2017

BA - Strategic Marketing Communications, Strategic Marketing

University of Johannesburg
01.2014 - 04.2017

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BOIPELO LESIBAProduct Specialist