Bok Hyeon Seo
Applying To: Customer Service Responsible
Guri
Summary
Results-oriented Customer Service & Retail Operations Specialist with over 2 years of experience in global service environments and fashion retail. Managed high-volume omnichannel customer service, ensured compliance with Service Level Agreements, and led retail supply chain management and inventory control. Bilingual in English and Korean, driving sales conversion through data-driven insights and personalized customer engagement.
Overview
1
1
Language
3
3
Certifications
4
4
years of professional experience
Work History
VFS Global Korea
Office Operator
01.2026 - Current
- Delivered seamless in-person and omnichannel (Phone, Email, Live Chat) customer support in English, managing direct visa application intake, document verification, and Biometrics registration for global applicants.
- Consistently achieved and exceeded the Service Level Agreement (SLA) target of over 90% set by the Embassy of Canada with zero operational or compliance failures.
- Processed and classified highly sensitive consular document packages (PKT, COPR, PRTD, PRR) and managed secure database inputs with meticulous administrative accuracy.
- Quantified daily applicant traffic and Value-Added Services (VAS) revenue in Excel, executing cash-to-system double-entry reconciliation to achieve zero settlement error. * Maintained strict compliance with global embassy guidelines while resolving complex, on-site customer inquiries and optimizing operational verification workflows.
Inovels Academy
English Instructor
06.2025 - 12.2025
- Executed data-driven operations by monitoring individual progress and exam performance metrics to establish subsequent curriculums, learning materials, and operational systems.
- Facilitated structured discussion sessions and provided tailored 1:1 coaching to resolve learning roadblocks and boost student engagement.
- Performed English business communications by editing academic writing, guiding discussion-based critical thinking, and issuing daily student evaluation reports in English.
- Managed multi-channel customer communications (phone, messaging, walk-in) to address parent consultations, course bookings, and service inquiries, achieving high satisfaction.
- Oversaw educational administrative workflows, including attendance verification and facility maintenance, ensuring operational stability.
BiBiang (perfume)
Staff (Sales & Operations)
02.2025 - 05.2025
- Spearheaded offline customer acquisition campaigns through targeted fragrance sampling and foot-traffic routing, expanding brand touchpoints and store visits.
- Crafted storytelling-based sales communications through brand notes and product specifications, enhancing customer understanding and supporting informed purchase decisions.
- Executed daily store operations and maintained visual merchandising standards, ensuring compliance with brand display and aesthetic guidelines to enhance customer engagement.
- Managed stock intake, product organization, and real-time inventory checks (SCM) to maintain seamless product availability and prevent stockouts.
- Addressed customer inquiries and service complaints effectively, upholding service quality and fostering customer loyalty.
New Balance
Staff (Sales & Operations)
12.2024 - 01.2025
- Delivered multilingual CS in English for international shoppers (comprising ~90% of visitors) at the Seongsu Flagship Store, driving sales conversion through tailored sizing guidance and official app promotion.
- Demonstrated proactive product mastery by studying extensive footwear and apparel lineups via internal brand apps and self-study, resolving complex customer inquiries swiftly and accurately.
- Executed daily SCM and inventory operations, performing continuous stock checks and immediate sales floor replenishment to minimize lost sales opportunities.
- ]Maintained premium brand aesthetics by executing visual merchandising (VMD) displays and garment care (steaming/ironing) to sustain flagship quality standards.
- Managed POS transactions, exchanges, and refunds with zero-error accuracy, ensuring seamless daily store operations and enhancing customer experience.
Daub
Staff (Sales & Operations)
09.2023 - 12.2023
- Oversaw inventory clearance and maintained precise in-store stock organization (SCM) to optimize inventory turnaround and shop floor efficiency.
- Drove sales conversion by analyzing customer needs, delivering tailored product suggestions, and actively sharing key promotional campaigns.
- Enhanced cross-cultural customer communication by assisting international shoppers in multiple languages, ensuring smooth cross-border CS handling. * Resolved customer concerns efficiently on-site while elevating shop ambiance through creative Visual Merchandising (VMD) execution.
- Proposed and implemented strategic spatial layout and display ideas to optimize the overall in-store shopping experience and customer flow. * Curated and published targeted promotional content on social media as an official Daub supporter, driving online engagement and foot traffic.
JeongmyeonDolpa Academy
English Instructor
06.2022 - 08.2022
- Managed 16 high school students as a dedicated instructor, designing targeted grammar/exam workbooks and a customized question database using document processing software.
- Tracked student performance metrics and assignment completion rates using Excel, enabling data-driven insights for targeted instructional adjustments.
- Conducted daily 1:1 progress updates and communication with parents, fostering trust and engagement in student learning journeys.
- Maintained structured session logs and operational reports, ensuring organized oversight of instructional activities and enhancing administrative accountability.
Education
Bachelor of Arts - English Language and Literature
Seoul Women’s University
Seoul, Republic of Korea 04.2001 -
Bachelor of Arts - French Language And Literature
Kangwon National University
Chuncheon, Republic of Korea02-2022
Skills
Omnichannel Customer Experience & Conflict Resolution
Data Analysis & Administrative Accuracy
Cross-Functional Collaboration & Adaptability
Retail SCM & Store Operations
Certification
MOS Master
Timeline
VFS Global Korea
Office Operator
01.2026 - Current
Inovels Academy
English Instructor
06.2025 - 12.2025
BiBiang (perfume)
Staff (Sales & Operations)
02.2025 - 05.2025
New Balance
Staff (Sales & Operations)
12.2024 - 01.2025
Daub
Staff (Sales & Operations)
09.2023 - 12.2023
JeongmyeonDolpa Academy
English Instructor
06.2022 - 08.2022
Bachelor of Arts - English Language and Literature
Seoul Women’s University
04.2001 -
Bachelor of Arts - French Language And Literature
Kangwon National University
Awards
Barom Comprehensive Design Project | Seoul, South Korea
Team Member & Lead Researcher | Sep. 2022 – Dec. 2022
- Awarded the Excellence Award for driving campus ecological transition and carbon neutrality through actionable sustainability initiatives.
- Designed and executed a quantitative survey targeting 100+ students to assess sustainability needs and validate project feasibility.
- Benchmarked successful eco-friendly models and proposed tumbler washer installations, successfully implementing real campus policy changes.
- Analyzed survey data using Excel to generate structured impact reports, proving strong data-driven decision-making and project execution skills.