BoKun CHOI

• Support drivers through the process from app installation to completing their first trip, including onboarding assistance and resolving issues for Uber partners and national transport companies.
• Provide franchise sales support in the regions of Seongnam, Yongin, and Goyang in Gyeonggi-do, Mokpo in Jeollanam-do, and Gwangju Metropolitan City.
• Address inquiries related to driving, settlements, and various issues for national taxi corporations.
• Conduct promotions and phone marketing activities targeted at Uber drivers.
• Gather activity data and compile reports.
• Provide customer service and education, both online and offline, for Uber Taxi drivers, and establish related processes.
• Monitor and manage all stages of the onboarding process to optimize the experience for drivers.
• Engage in sales activities to expand partnerships.

Communication with Service Operations and Development:

• Managed field operations for autonomous vehicles and delivery robots, ensuring smooth operation.
• Addressed and corrected various on-site errors while providing effective customer support.
• Logged technical issues and communicated regularly with the development team to facilitate service and technology improvements.

Research:

• Participated as a Research Assistant (RA) in projects related to Purpose-Built Vehicles (PBV), autonomous driving, and in-car UX.
• Conducted desktop research, interviews with internal and external experts, and designed and distributed surveys.
• Organized and identified requirements for the development of technologies and products needed by KakaoMobility.