BUI MINH NHUT
Cabin Crew
Seoul,11
Summary
A 23-year-old Vietnamese graduate of Sejong University, majoring in hospitality management, is fluent in 3 languages, including mother tongue. I have more than 4 years of experience in customer service, such as hotel front desk, waiter, and barista. Cashier. During my time working at the Pacific Hotel in Seoul, I had the opportunity to cultivate communication skills and solve problems effectively, especially under high-pressure situations. My experience as a barista at Compose Coffee has helped me train my agility, accuracy, and multi-tasking. An enthusiastic and adaptable individual with a strong background in customer service. Excellent communicator with a passion for cultural exchange and travel. Eager to learn and contribute to a renowned service.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk
Pacific Hotel
02.2023 - Current
- Keeping front desk tidy and presentable with all necessary material
- Greeting and welcoming desks as they approach the front desk
- Answering questions and addressing complaints
- Responsible for taking care of guests and customers and for the reception and guidance of guests and making sure they have agreeable visits
- Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
- Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, troubleshooting, and scheduling repairs.
Barista
Compose Coffee
03.2020 - 12.2022
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks
- Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, troubleshooting, and scheduling repairs.
Waiter
Western Restaurant (Tap Public)
01.2020 - 12.2021
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
Education
Korean Language Program (Level 5) -
Sejong University Language Institute
01.2019 - 04.2020
Hospitality Management (English Track) - undefined
Sejong University
01.2020 - 04.2024
Skills
Front Office Management
Guest Relations
Customer Service
Time Management
Oral and writing communication
Problem-solving skills
Strong multitasking
Quality Control
FLUENT IN Korean, English, Vietnamese
Eye for detail
Team work
Languages
Vietnamese
Native language
English
Proficient
C2
Korean
Advanced
C1
Timeline
Front Desk
Pacific Hotel
02.2023 - Current
Barista
Compose Coffee
03.2020 - 12.2022
Waiter
Western Restaurant (Tap Public)
01.2020 - 12.2021
Hospitality Management (English Track) - undefined
Sejong University
01.2020 - 04.2024
Korean Language Program (Level 5) -
Sejong University Language Institute
01.2019 - 04.2020
Personal Information
- Age: 23
- Height: 178cm
- Weight: 68Kg
- Nationality: Vietnamese