Summary
Overview
Work History
Education
Skills
Timeline
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Bum Suk Park

Retail Store Manager / Cafe Operations Manager
Gwangju,41

Summary

With over a decade of hands-on experience in retail and café operations, I have built a strong foundation in efficient store management, customer service excellence, and team coordination. I have been responsible for end-to-end operations, including store supervision, inventory and raw materials control, staff training, and implementing service quality improvements to enhance both productivity and customer satisfaction.

One of the cafés I managed was located on the first floor of a company-owned building. Through proactive branding, strategic sales planning, and creative menu development, I was able to significantly increase revenue—ultimately contributing to a 15% increase in the property's asset value. This experience taught me that successful operations go beyond day-to-day management and can directly impact corporate value.

In addition, I have worked in the company’s business development and investment strategy teams, engaging in sales data analysis, business planning, and project-based investment strategy. These roles helped me sharpen my analytical mindset and understand how to balance cost efficiency with operational performance.

Academically, I graduated from high school in Texas and pursued Marketing at the University of Texas at Tyler. Prioritizing practical experience, I returned to Korea and started my career through an internship at a Dongyang Group affiliate. I later completed military service as an English-Korean interpreter at the DMZ, working with UN forces and developing my communication and cross-cultural skills.

I’ve also participated in multiple branding projects for car washes, gyms, and cafés, managing logo and interior design with a focus on brand identity. These experiences have given me insight into the importance of spatial planning and emotional connection within a store environment.

I am deeply aligned with Blue Bottle’s philosophy of delivering authentic coffee experiences and thoughtful customer engagement. With my background in store operations, branding, and multilingual communication, I’m confident in my ability to contribute meaningfully to Blue Bottle’s team and culture.

Overview

13
13
years of professional experience

Work History

Café Operations Manager

Mindbridge Development Co., Ltd.
Seongnam-si, Gyeonggi-do
10.2015 - Current
  • Managed the entire operations of company-owned café locations, including store supervision, staff training, inventory and supply management, and direct customer service.
  • Focused on maximizing customer satisfaction by improving service quality and developing standard customer engagement protocols, resulting in stronger brand loyalty and higher return rates.
  • Led the branding, menu development, and pricing strategy independently, which directly contributed to increased revenue. The success of the store led to a 15% increase in the value of the company-owned building it was located in.
  • Successfully operated a cost-effective café brand targeting office workers in the Jeongja Doosan Tower area. Oversaw the full project cycle for 1.5 years, from launch to eventual profitable sale of the business.
  • Collaborated with the Business Strategy and Investment Planning teams to perform sales analysis, create operational strategies, and support financial planning initiatives.
  • Utilized strong bilingual communication skills gained as an English-Korean military interpreter, allowing for effective service to foreign customers and smooth interaction in multicultural settings.

BKITOPS Co., Ltd.

Intern – Business Development Team
07.2012 - 01.2013
  • Worked in a Dongyang Group affiliate, performing strategic planning and business development roles similar to MIRAS Co., Ltd.
  • Participated in cross-industry projects focused on launching new brands in baby care, cosmetics, and F&B sectors
  • Contributed to the café branding and launch strategy project, including store concept, interior planning, and brand identity (BI/CI)
  • Assisted in the planning of international expansion strategies through global market research and benchmarking
  • Supported interdepartmental collaboration, presentation material creation, and marketing research

MIRAS Co., Ltd.

Business Development Team
06.2012 - 07.2012
  • Supported strategic business planning within a core unit of Dongyang Group’s key subsidiary
  • Participated in various projects, including:
    Marketing strategy planning for new product launches
    Business development for baby care products
    Cosmetic brand concept development and go-to-market planning
    Café brand launch planning and operational framework development
    Overseas expansion strategy and global market entry planning
  • Assisted with market research, presentation materials, and internal reporting
  • Gained hands-on experience in cross-functional business planning and brand strategy execution

Education

No Degree - Marketing

University of Texas At Tyler
Tyler, Texas, USA
04.2001 -

High School Diploma -

Liberty Christian School
Argyle, Texas, USA
04.2001 -

Skills

Throughout my career in café and business operations, I have developed and demonstrated several key competencies:

First, I bring strong expertise in operations management I have optimized store workflow, resource allocation, and inventory control to drive profitability My experience managing a company-owned café contributed not only to increased sales but also to a 15% rise in the building’s asset value

Second, I excel at problem-solving in real-time work environments I actively analyzed operational bottlenecks, resolved customer service issues, and mediated team conflicts to maintain stable and efficient store performance

Third, my background in customer service has enabled me to define service standards, lead staff training, and implement customer feedback to consistently improve satisfaction and loyalty

Lastly, I have a strong capability in performance monitoring I regularly analyzed daily and monthly sales trends, staff performance, and cost ratios to make data-informed decisions and enhance business strategy

Timeline

Café Operations Manager

Mindbridge Development Co., Ltd.
10.2015 - Current

BKITOPS Co., Ltd.

Intern – Business Development Team
07.2012 - 01.2013

MIRAS Co., Ltd.

Business Development Team
06.2012 - 07.2012

No Degree - Marketing

University of Texas At Tyler
04.2001 -

High School Diploma -

Liberty Christian School
04.2001 -
Bum Suk ParkRetail Store Manager / Cafe Operations Manager