Excel
Byung Jun Kim
Hotel Receptionist
Jung-gu, Incheon
Summary
Guest-oriented hotel staff offering more than 4 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Spa Receptionist
Grand Hyatt Incheon
Jung-gu, Incheon
07.2022 - Current
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Communicated with spa team members if clients canceled or changed appointment times.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Escorted clients to spa areas, treatment rooms, and offices.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
Fitness Attendant
Mayfield Seoul
Gangseo-gu, Seoul
06.2020 - 06.2022
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Broadcasted information about events, gym classes and community offerings.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Provided guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Inspected pools and pools areas for adherence to safety protocols.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Fitness Attendant
Conrad Seoul
Yeongdeungpo-gu, Seoul
09.2018 - 06.2019
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Broadcasted information about events, gym classes and community offerings.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High School Diploma -
Kookje Colleage
Pyeongtaek, Korea, Republic Of 03.2013 - 03.2018
Skills
Customer and client relations
undefinedSoftware
Opera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Spa Receptionist
Grand Hyatt Incheon
07.2022 - Current
Fitness Attendant
Mayfield Seoul
06.2020 - 06.2022
Fitness Attendant
Conrad Seoul
09.2018 - 06.2019
High School Diploma -
Kookje Colleage
03.2013 - 03.2018
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