Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Byungwook Ahn

Byungwook Ahn

Sejong city

Summary

Results-driven Customer Service Specialist with a strong track record of enhancing customer satisfaction at StockX. Experience includes guiding customers at Apple and contributing to store openings at GS Retail. Key strengths encompass conflict resolution, account management, and active listening, aimed at driving exceptional client experiences and supporting business growth.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

StockX
12.2021 - Current

• Delivered personalised service by understanding individual customer needs and preferences.
• Voted "Champion for our customers" in 2024 for the highest customer satisfactory points scored(4.01 out of 5).
• Runner up in the 2024 "Summer love" APAC region for high customer satisfaction points.
• Provided account management support in the Korean market temporarily

Specialist

Apple
Seoul
10.2020 - 12.2021

• Guiding customers on what kind of Apple product would be helpful and offering personalised solutions
• Sharing our services and information not only for the customers visiting but also to the members of the store
• Communicating with other teams within the store to deliver the best customer experience
• Leading activities to share knowledge and give inspiration for the team

Sales associate

GS Retail
Seoul
12.2018 - 04.2020
  • Worked in the development division of the company, which mainly focused on opening new retail stores and discovering new markets to venture.
  • Opened five new retail store(GS25) in 2019, which is exceeding the original annual goal of two.
  • Managed monthly cash flow of revenue of up to 100 million KRW(Korean Wons)

Seaman

ROK Navy
Pyeongtaek Naval base
03.2014 - 02.2016

• Mandatory military service
• Learned how to become a team player, and leadership

  • Ensured clean, safe working environments to minimise accident risks.
  • Collaborated with team members to achieve key objectives.
  • Addressed complaints through calm, clear communication and effective problem-solving.

Education

Bachelor of Arts - Real Estate Studies

Konkuk University
Seoul
01-2019

Skills

  • Customer service
  • Account management
  • Performance metrics
  • Problem solving
  • Conflict resolution
  • Knowledge sharing
  • Active listening

Languages

English
Proficient
C2
Korean
Proficient
C2

Timeline

Customer Service Specialist

StockX
12.2021 - Current

Specialist

Apple
10.2020 - 12.2021

Sales associate

GS Retail
12.2018 - 04.2020

Seaman

ROK Navy
03.2014 - 02.2016

Bachelor of Arts - Real Estate Studies

Konkuk University
Byungwook Ahn