

Results-driven Customer Service Specialist with a strong track record of enhancing customer satisfaction at StockX. Experience includes guiding customers at Apple and contributing to store openings at GS Retail. Key strengths encompass conflict resolution, account management, and active listening, aimed at driving exceptional client experiences and supporting business growth.
• Delivered personalised service by understanding individual customer needs and preferences.
• Voted "Champion for our customers" in 2024 for the highest customer satisfactory points scored(4.01 out of 5).
• Runner up in the 2024 "Summer love" APAC region for high customer satisfaction points.
• Provided account management support in the Korean market temporarily
• Guiding customers on what kind of Apple product would be helpful and offering personalised solutions
• Sharing our services and information not only for the customers visiting but also to the members of the store
• Communicating with other teams within the store to deliver the best customer experience
• Leading activities to share knowledge and give inspiration for the team
• Mandatory military service
• Learned how to become a team player, and leadership