Lee Eunmin
Student
Melbourne
Summary
Dynamic and results-oriented professional with proven expertise in complex problem-solving and visual merchandising. Excelled at Zara by enhancing customer satisfaction and managing inventory efficiently, leading to a noticeable increase in sales. Skilled in providing team support and adept at processing payments, demonstrating a blend of hard and soft skills critical for high-paced retail environments.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Zara
04.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Sales Assistant
Nike
06.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
Cafe Worker
Twosome Place Coffee
01.2022 - 06.2022
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Education
High School Diploma -
Beombak High School
Bucheon, South Korea01-2021
Skills
Complex Problem-Solving
Work out
I enjoy exercising and boxing as a hobby for more than 6 months.
Timeline
Sales Assistant
Zara
04.2023 - 04.2024
Sales Assistant
Nike
06.2022 - 12.2022
Cafe Worker
Twosome Place Coffee
01.2022 - 06.2022
High School Diploma -
Beombak High School
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