Curriculum Vitae

Shin Sang-hoon(Ethan)

South Korean(Busan)

Overview

year of professional experience

Certifications

Crayon Shin-chan Exhibition

09.2025 - Current

- Managed ticket sales and guided visitors across a wide age range.
- Improved customer service by providing tailored guidance and attentive support.

Ocean Flying Theme Park

06.2024 - Current

- Assisted visitors with safety harnessing and ticketing, ensuring smooth operations.
- Delivered customer service to guests of different ages and nationalities.
- Strengthened real-time service skills through safety management and guest support.

Maison Glad Hotel

06.2025 - 07.2025

- Supported concierge operations including check-in/out and guest inquiries.
- Assisted international guests and gained experience in service similar to airline cabin crew.
- Enhanced customer satisfaction through efficient problem-solving and attentive service delivery.

Silla University

03-2021

- Japanese Language: N3

Language Training – Canada (Scheduled for 2025-12)
- Acquired practical English communication skills for everyday life and customer service situations relevant to the airline industry.
- Strengthened cross-cultural understanding and global communication skills through interaction with diverse nationalities.
- Developed adaptability and problem-solving skills by living independently in a new environment.
Travel Experience – Vietnam, Japan. (Vietnam 2025-01 / Japan 2024-03)
- Gained cultural awareness and open-mindedness by engaging with different people and traditions.
- Recognized the importance of language and cultural sensitivity in providing exceptional customer service.

- Filmed promotional videos for Busan Dong-gu District Office & Namhae (2021-05).
- Skilled in playing multiple musical instruments, able to contribute to event performances or cultural activities.