Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
DRIVING LICENSE
OVERSEAS STUDY
Timeline
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Haegyeong Jung

Haegyeong Jung

Summary

Possessing excellent abilities in customer service and business communication, with experience as a front desk agent and an interpretation assistant. Developed strong skills in handling various customer interactions and resolving issues efficiently, demonstrating attention to detail and effective task management. Fluent in both English and Korean, enabling smooth communication, and excelling in multicultural environments with outstanding interpersonal skills. With a flexible mindset and exceptional multitasking abilities, I strive to achieve both customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Officer

Park Hyatt Seoul
11.2024 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.

CEO PA / Interpreter

Surem Co., Ltd.
08.2023 - 10.2024
  • Boosted executive efficiency by serving as a trusted CEO PA.
  • Executed interpretation in high-stakes meetings, ensuring clarity and precision.
  • Optimized schedules to enhance productivity and effective time management.
  • Enabled strategic decision-making through effective support.

Rooms Agent

Fairmont Ambassador Seoul
05.2023 - 05.2023
  • Streamlined reservations and check-in processes using Opera systems, ensuring seamless front desk operations.
  • Cultivated exceptional customer satisfaction, fostering repeat business and long-term client loyalty.
  • Anticipated diverse customer needs and provided tailored solutions, driving continuous service quality enhancements.
  • Organized on-site events and promotional campaigns, boosting revenue and elevating guest experiences.
  • Delivered personalized service to a multicultural clientele, consistently exceeding expectations and generating positive feedback.
  • Resolved customer complaints efficiently, resulting in numerous positive feedback outcomes and continuous service improvements.
  • Enhanced communication skills through effective management of phone inquiries and email correspondence.

Front Desk Agent

Courtyard by Marriott Seoul Pangyo
02.2022 - 04.2022
  • Collaborated with team to streamline check-in processes, reducing wait times.
  • Resolved guest concerns promptly, elevating repeat customer rates significantly.
  • Efficiently handled reservations, ensuring high occupancy rates consistently.
  • Built lasting relationships with guests, fostering loyalty and trust.
  • Leveraged local knowledge to provide personalized recommendations to guests.

Front Desk Agent

A-One Hotel
09.2021 - 02.2022
  • Managed check-ins and check-outs, enhancing operational efficiency.
  • Delivered exceptional guest service, boosting satisfaction ratings.
  • Resolved guest issues promptly, ensuring a memorable experience.
  • Collaborated with housekeeping for timely room readiness.
  • Handled payments efficiently, minimizing transaction errors.

Receptionist

Little Crow Golf Course
06.2018 - 05.2019
  • Worked when I was in US as exchange student.
  • Welcomed and assisted clients daily, enhancing the customer experience.
  • Managed multi-line phone system, improving call response times.
  • Handled customer inquiries, achieving their satisfaction consistently.
  • Accurately managed billing inquiries, ensuring a seamless payment process.

Education

Bachelor -

Hanyang Cyber University
01.2023

High School Diploma - undefined

Simseok High School
01.2021

Skills

  • Hospitality Service
  • English fluency
  • Customer Service
  • Work Efficiency
  • Guest relations
  • Complaint handling
  • Professional appearance
  • Cross-cultural sensitivity

Certification

  • TOEIC
  • ITQ PowerPoint
  • ITQ Hangeul

LANGUAGES

Korean
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

DRIVING LICENSE

  • Driving License Category
  • Class 2 Regular DL (Korea)

OVERSEAS STUDY

  • Language School | Malta | Jun 2021 - Aug 2021 | IELTS Malta
  • Language School | New York, US | Dec 2019 - Feb 2020
  • Exchange Student | Minnesota, US | Jun 2018 - Jun 2019 | New London Spicer High School
  • International School | Auckland, New Zealand | Jan 2008 - Jan 2009

Timeline

Guest Service Officer

Park Hyatt Seoul
11.2024 - Current

CEO PA / Interpreter

Surem Co., Ltd.
08.2023 - 10.2024

Rooms Agent

Fairmont Ambassador Seoul
05.2023 - 05.2023

Front Desk Agent

Courtyard by Marriott Seoul Pangyo
02.2022 - 04.2022

Front Desk Agent

A-One Hotel
09.2021 - 02.2022

Receptionist

Little Crow Golf Course
06.2018 - 05.2019

High School Diploma - undefined

Simseok High School

Bachelor -

Hanyang Cyber University

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Haegyeong Jung