Cecilia Chunghee Kim
Customer Service Associate
Incheon
Summary
Dynamic professional with a proven track record at Com2us, enhancing customer satisfaction and training associates. Excelled in staff development and support solutions management. Skilled in multilingual communication and time management, adept at fostering learning and resolving issues efficiently.
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Associate
Com2us
07.2015 - Current
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes, resulting in more effective onboarding.
Head English Instructor
White Stone English Academy
06.2013 - 06.2015
- Utilized differentiated instruction techniques to meet the diverse needs of all learners within the classroom setting, ensuring equal access to high-quality education for all students.
- Mentored new teachers to support their professional growth and improve teaching effectiveness.
- Collaborated with colleagues to develop lesson plans and adapted curriculum that connected English concepts with other subject areas.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
English Instructor
Wannabe Readers English Academy
01.2011 - 12.2012
- Increased ESL students' reading levels by integrating discussions and altering lesson plans for students needing extra guidance.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Increased student confidence through regular feedback and emphasized critical thinking through one-on-one discussions.
- Developed comprehensive training modules for improving teachers' instructional strategies, leading to more engaging class discussions.
English Instructor
Tel's English School
08.2009 - 12.2010
- Employed diverse teaching approaches to help students of all abilities understand material.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
Education
No Degree - English Education
Handong University
Pohang, South Korea 04.2001 -
High School Diploma -
Santa Scruz Christian Learning Center
Santa Cruz, Bolivia 04.2001 -
Skills
Support Solutions Management
Multilingual Communication Skills in English, Korean, and Spanish
Staff Development
Time Management Expertise
Certification
TOEIC 955/990
Timeline
TOEIC 955/990
05-2024
Customer Service Associate
Com2us
07.2015 - Current
Head English Instructor
White Stone English Academy
06.2013 - 06.2015
English Instructor
Wannabe Readers English Academy
01.2011 - 12.2012
English Instructor
Tel's English School
08.2009 - 12.2010
No Degree - English Education
Handong University
04.2001 -
High School Diploma -
Santa Scruz Christian Learning Center
04.2001 -
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