Chaeho Song
Busan
Summary
Dynamic and results-oriented professional with extensive experience in event coordination and customer service, notably with Hilton. Excelled in team collaboration and problem-solving, significantly enhancing guest satisfaction and operational efficiency. Skilled in guest relations and adept at using POS systems, demonstrating a strong work ethic and a commitment to excellence in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Assistant
Hilton
09.2023 - 09.2023
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Server
Ibiga JJamppong Restaurant
05.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Buffet Attendant
Ashley
04.2023 - 05.2023
- Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
- Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
Laborer
Hyosung Human Resource Management
03.2023 - 04.2023
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Temporal Job in Parcel Distribution Center
Coupang
06.2021 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
Shop Worker
IKEA
06.2021 - 06.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
Temporal Job in Parcel Distribution Center
Dawon Logistics
03.2021 - 03.2021
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Eougok Industrial Complex
Emtech
02.2020 - 02.2020
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Assembled products according to changing daily work orders and specific customer needs.
Gas Station Clerk
Sk Energy
12.2016 - 02.2017
- Maintained clean and orderly work station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Conducted regular quality checks on completed car washes, ensuring customer vehicles met established cleanliness standards before leaving the premises.
- Ensured accurate cash handling and register operations for secure financial transactions.
Education
Bachelor - International Business
Dankook
Yongin-si, South Korea03-2025
Skills
- Guest relations
- Problem-solving
- Team collaboration
- Strong work ethic
Certification
- Driver license class 5
Languages
Korean
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Japanese
Beginner
A1
Timeline
Event Assistant
Hilton
09.2023 - 09.2023
Server
Ibiga JJamppong Restaurant
05.2023 - 05.2023
Buffet Attendant
Ashley
04.2023 - 05.2023
Laborer
Hyosung Human Resource Management
03.2023 - 04.2023
Temporal Job in Parcel Distribution Center
Coupang
06.2021 - 06.2021
Shop Worker
IKEA
06.2021 - 06.2021
Temporal Job in Parcel Distribution Center
Dawon Logistics
03.2021 - 03.2021
Eougok Industrial Complex
Emtech
02.2020 - 02.2020
Gas Station Clerk
Sk Energy
12.2016 - 02.2017
Bachelor - International Business
Dankook
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