ChaeHyeon Gim
Cabin Crew
Summary
Dynamic professional with a robust background in customer service and education, notably at Lotte Hotel Busan. Excelled in enhancing customer loyalty and student engagement through exceptional communication and tailored lesson plans. Holds a Teaching Certificate and a Certificate of water safety, showcasing a blend of hard and soft skills pivotal for diverse environments.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Manager
Hwa-Ji Golf Practice Range
08.2019 - 02.2021
- Managed reservations and provided customer service.
- Assisted with catering services and maintained cleanliness.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Front Desk Agent
Lotte Hotel Busan – Fitness Department
09.2022 - 02.2023
- Hospitality for Guests and Members, Facility Maintenance, Reservation Management, Lifeguard Duties
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
Physical Education Teacher (Contract Position)
Jurae Girls' High School
03.2023 - 02.2024
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Adapted Physical Education Instructor
Busan Hansol Special School
08.2023 - 02.2024
- Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises during vacations.
- Collaborated with other teachers to develop, implement, and assess IEP plans.
English Teaching Assistant
Iseup English Academy
02.2024 - Current
- Developed tailored lesson plans to meet individual student needs, resulting in improved academic performance and increased confidence.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
Education
Bachelor of Arts - Physical Education
Pusan National University
04.2001 -
Skills
Customer service
Public speaking
Strong work ethic
Reliability and punctuality
Adaptability and flexibility
Multilingual skills
Crew coordination
Certification
Certificate of water safety, Korea Youth Skin Scuba Association
volunteers
Volunteer Work in Multicultural Family Education (60 Hours)
- Provided Korean language, cultural education, and basic academic support to elementary school students from multicultural families.
Timeline
English Teaching Assistant
Iseup English Academy
02.2024 - Current
Adapted Physical Education Instructor
Busan Hansol Special School
08.2023 - 02.2024
Physical Education Teacher (Contract Position)
Jurae Girls' High School
03.2023 - 02.2024
Teaching Certificate, Ministry of Education]
02-2023
Certificate of water safety, Korea Youth Skin Scuba Association
11-2022
Front Desk Agent
Lotte Hotel Busan – Fitness Department
09.2022 - 02.2023
Customer Service Manager
Hwa-Ji Golf Practice Range
08.2019 - 02.2021
Bachelor of Arts - Physical Education
Pusan National University
04.2001 -