ChaeHyeon Gim
Cabin Crew
Summary
Dynamic professional with a robust background in customer service and education, notably at Lotte Hotel Busan. Excelled in enhancing customer loyalty and student engagement through exceptional communication and tailored lesson plans. Holds a Teaching Certificate and a Certificate of water safety, showcasing a blend of hard and soft skills pivotal for diverse environments.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Manager
Hwa-Ji Golf Practice Range
08.2019 - 02.2021
- Managed reservations and provided customer service.
- Assisted with catering services and maintained cleanliness.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Front Desk Agent
Lotte Hotel Busan – Fitness Department
09.2022 - 02.2023
- Hospitality for Guests and Members, Facility Maintenance, Reservation Management, Lifeguard Duties
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
Physical Education Teacher (Contract Position)
Jurae Girls' High School
03.2023 - 02.2024
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Adapted Physical Education Instructor
Busan Hansol Special School
08.2023 - 02.2024
- Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises during vacations.
- Collaborated with other teachers to develop, implement, and assess IEP plans.
English Teaching Assistant
Iseup English Academy
02.2024 - Current
- Developed tailored lesson plans to meet individual student needs, resulting in improved academic performance and increased confidence.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
Education
Bachelor of Arts - Physical Education
Pusan National University
04.2001 -
Skills
Customer service
Certification
Certificate of water safety, Korea Youth Skin Scuba Association
volunteers
Volunteer Work in Multicultural Family Education (60 Hours)
- Provided Korean language, cultural education, and basic academic support to elementary school students from multicultural families.
Timeline
English Teaching Assistant
Iseup English Academy
02.2024 - Current
Adapted Physical Education Instructor
Busan Hansol Special School
08.2023 - 02.2024
Physical Education Teacher (Contract Position)
Jurae Girls' High School
03.2023 - 02.2024
Teaching Certificate, Ministry of Education]
02-2023
Certificate of water safety, Korea Youth Skin Scuba Association
11-2022
Front Desk Agent
Lotte Hotel Busan – Fitness Department
09.2022 - 02.2023
Customer Service Manager
Hwa-Ji Golf Practice Range
08.2019 - 02.2021
Bachelor of Arts - Physical Education
Pusan National University
04.2001 -
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