Summary
Overview
Work History
Education
Skills
Timeline
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Chaewon Kim

53, Dongcheon-ro, Suji-gu, Yongin-si, Gyeonggi-do

Summary

I have 5 years and 6 months of experience in the global shared office at The Executive Centre. I joined as an employee and work as Operation Manager, I have been working on many kinds of work that can be experienced in a shared office ㅡ Led a Gangnam area team fostering a culture of teamwork and accountability, Developed and executed training programs, improving staff performance and client satisfaction and played a key role in revenue achieving the budget through effective management and strategic initiatives.

I understand the company's business direction and work along with the company's business strategies. I can be proactive in proposing innovative ideas which can be applied to the company's business operations. I also received the Best Employee Award for this ability. Through 2 different types of working opportunities and current working experience, I am appreciated for my capability by superiors, clients, and colleagues. I can confidently say that I will be a reliable, flexible, hardworking member.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

The Executive Centre
Seoul
01.2018 - Current
  • Collaborated closely with the project team of a global corporation to ensure the successful opening of the 2023 Enterprise Centre
  • Developed and maintained an exceptional services culture that exceeds the client's expectations - While providing support for major bulk clients received good feedback over the years, and have contributed greatly to the renewal of client's contract
  • Proactively identify opportunities for innovation and improvement, resulting in increased efficiency and client satisfaction ㅡ Regular followed-up and actions on all client's survey to continuously analyze and improve the service offering
  • Performing new center opening in 2019
  • For bulk office check-in, customized office construction was performed as requested by the member more than 5 times and coordinated the smooth scheduling of members move-in/out
  • Maintaining good relations and communicate with building - When an issue occurs in a building, Accident report can be generated. And if damage occurs due to an issue, can create a compensation list and report it to the building
  • Developed and executed up-selling products to maximize service revenue - When COVID-19 started in 2020, I made a total of KRW 20,000,000 in meeting room sales in the second half of the year

Administrator

WONKWANG HEALTH SCIENCE UNIVERSITY
Seoul
04.2014 - 03.2016
  • As a department directly under the president of university, the president's protocol and the role of his assistant
  • Managed internal and external event schedules
  • Oversaw payment document management

Intern

AIR BUSAN at Hong Kong International Airport
04.2013 - 09.2013
  • Provided announcements to passengers to explain baggage procedure
  • Resolving complaints caused by communication with Korean passengers
  • Baggage Check-in and reservation tickets
  • Assist with onboarding at the gate

Education

Bachelor of Arts - Practical Foreign Languages

Cyber University of Korea
Seoul, Republic Of Korea
09.2014 - 02.2017

Associate of Arts - Airline Services

WONKWANG HEALTH SCIENCE UNIVERSITY
Iksan, Republic Of Korea
03.2012 - 02.2014

Skills

Operations Management

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Timeline

Operations Manager

The Executive Centre
01.2018 - Current

Bachelor of Arts - Practical Foreign Languages

Cyber University of Korea
09.2014 - 02.2017

Administrator

WONKWANG HEALTH SCIENCE UNIVERSITY
04.2014 - 03.2016

Intern

AIR BUSAN at Hong Kong International Airport
04.2013 - 09.2013

Associate of Arts - Airline Services

WONKWANG HEALTH SCIENCE UNIVERSITY
03.2012 - 02.2014
Chaewon Kim