Chaewon Lee
Cabin Crew Applicant
Seoul,11
Summary
A dedicated customer service professional with extensive experience in high-volume environments, including MEGABOX and GNC Media. I specialized in crowd management and safety protocols while providing tailored assistance in English and Japanese to diverse international visitors. My background in delivering thematic greetings via PA systems and managing safe visitor flow has equipped me with the adaptability and communication skills essential for a Cabin Crew role.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Exhibition Floor Lead & Announcer
Crescent Entertainment
07.2025 - 09.2025
- Assisted supervisor with feedback for employee performance evaluations.
- Utilized PA systems to announce safety protocols and exhibition etiquette, maintaining order during high-traffic periods
- Managed visitor flow and capacity control in designated zones to prevent overcrowding and ensure a safe viewing environment.
- Delivered thematic welcome greetings and specialized exhibition guidance to enhance visitor immersion and brand experience.
Exhibition Ticketing
GNC Media
04.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Exhibition Store Chasher
GNC Media
02.2024 - 03.2024
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Supported loss prevention efforts by identifying potential shoplifters and reporting suspicious activity to supervisors or security personnel as needed.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
Customer Service Crew Member
MEGABOX JoongAng, Inc.
12.2022 - 02.2023
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Crew Member
MEGABOX JoongAng, Inc.
05.2022 - 08.2022
- Collaborated with team members to achieve performance goals consistently each month.
- Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Streamlined order processing by mastering point-of-sale systems, reducing errors and improving turnaround times.
Customer Service Crew Member
MEGABOX JoongAng, Inc.
06.2021 - 02.2022
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
Education
Bachelor of Science - Biological Engineering
Inha University
Incheon, South Korea 04.2001 -
Skills
Store operations
Workplace safety
Employee training
Teamwork
Friendly and helpful
Verbal communication
Dependable and responsible
Timeline
Exhibition Floor Lead & Announcer
Crescent Entertainment
07.2025 - 09.2025
Exhibition Ticketing
GNC Media
04.2024 - 06.2024
Exhibition Store Chasher
GNC Media
02.2024 - 03.2024
Customer Service Crew Member
MEGABOX JoongAng, Inc.
12.2022 - 02.2023
Customer Service Crew Member
MEGABOX JoongAng, Inc.
05.2022 - 08.2022
Customer Service Crew Member
MEGABOX JoongAng, Inc.
06.2021 - 02.2022
Bachelor of Science - Biological Engineering
Inha University
04.2001 -