Chaewon Song
Seoul
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
F&B Server and Banquet Support Staff
The Ritz-Carlton Key Biscayne
Miami
01.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
F&B Server and Banquet Support Staff
Vivaldi Park
Gangwondo
12.2022 - 02.2023
- º F&B Event Server
- Took food and drink orders from customers
- Performed tasks such as table settings, order processing, and billing
- Served food and set up customers' tables
- Enhanced customer satisfaction through effective communication
- Responded proactively and promptly to any issues that arose during events
- º Banquet Support Staff
- Responsible for cleaning and organizing the banquet hall before events ensured a clean and tidy environment
- Prepared the banquet hall prior to events by arranging tables, chairs, and decorations to create a welcoming atmosphere
- Assisted with food and beverage service during events, including transportation and serving
- Provided excellent customer service by maintaining effective communication with attendees and addressing their needs
- Cleaned the event space to restore it to a clean and organized state
- They cleaned the floors, tables, chairs, and restrooms and properly disposed of any trash
F&B Server
The Korean traditional restaurant - Cheongsu garden
Seoul, Seoul
12.2017 - 02.2018
- º Customer Orders Were Taken and Served
- Explained the menu to the customers and accurately took their orders, transmitting them promptly to the kitchen
- Served food and beverages with accuracy and efficiency to enhance customer satisfaction
- Addressed and resolved customer requests and complaints promptly, reporting them to the supervisor
Education
Bachelor degree - leisure&resort
Kyungdong University
03.2018 - 12.2023
Skills
- billing
- banquet
- customer satisfaction
- Customer service
- excellent customer service
- food and beverage
- lighting
- maintenance
- order processing
- quality standards
- audio systems
Availability Date
01/08/24
Preferred Area Of Training
Food & Beverage
Personal Information
- Date of Birth: 06/03/99
- Nationality: South Korean
Trainings And Certificates
- Wine Sommelier (Level 2), 08/01/23, South Korea, Recommend wines that pair well with the customer's meal, Open wine bottles, use decanters, and select appropriate wine glasses, Create and manage the wine list for a restaurant or wine bar, Share and educate customers about wine characteristics, Taste and evaluate wines to make recommendations
- CS Leaders Management Specialist, 12/01/19, South Korea, A nationally recognized certification that assesses practical knowledge and skills in customer service
- Regular Driver's License for Automobiles, 08/01/19, South Korea
- Barista Level 2 Certification, 08/01/18, South Korea, Acquired fundamental knowledge, processed coffee beans, learned how to operate coffee machines, Mastered various methods for preparing coffee beverages
- Taekwondo 2nd Dan, 10/01/11, South Korea, Achieved the second level of black belt proficiency in Taekwondo
Timeline
F&B Server and Banquet Support Staff
The Ritz-Carlton Key Biscayne
01.2024 - 01.2025
F&B Server and Banquet Support Staff
Vivaldi Park
12.2022 - 02.2023
Bachelor degree - leisure&resort
Kyungdong University
03.2018 - 12.2023
F&B Server
The Korean traditional restaurant - Cheongsu garden
12.2017 - 02.2018
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