Chaeyoung Lee
Incheon,28
Summary
Dynamic team leader and adept barista with a proven track record at Sugar Buns Bakery Cafe, enhancing customer satisfaction through exceptional service and maintaining high productivity levels. Skilled in POS system operation and fostering positive team environments, I excel in fast-paced settings, demonstrating both excellent memory and interpersonal abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Sugar Buns Bakery Cafe
08.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Fostered a welcoming atmosphere by warmly greeting customers and promptly addressing their inquiries and needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Wait Staff Member
My Mom's Korean Cuisine
04.2023 - 09.2023
- Ensured cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Cleared and reset tables to ensure a tidy and organized dining area and workspaces.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Barista and Library Assistant
Lotus Flower Villa (Cafe&bookstore)
01.2022 - 03.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cafe Worker
Hollys Coffee
10.2020 - 06.2021
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Associate of English - English
Hanyang Women's University
Seoul, South Korea02-2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Adaptive and creative
- Excellent memory
- POS System Operation
- New Hire Training
Certification
IELTS overall 6.5
Languages
Korean
Native language
English
Upper intermediate
B2
Timeline
Barista
Sugar Buns Bakery Cafe
08.2023 - 03.2024
Wait Staff Member
My Mom's Korean Cuisine
04.2023 - 09.2023
Barista and Library Assistant
Lotus Flower Villa (Cafe&bookstore)
01.2022 - 03.2023
Cafe Worker
Hollys Coffee
10.2020 - 06.2021
IELTS overall 6.5
Associate of English - English
Hanyang Women's University
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