Chanakarn Supawong
Senior Customer Support Officer
Hwaseong-si
Summary
Experienced with customer support management, ensuring quality service delivery and client satisfaction. Utilizes effective problem-solving techniques and communication skills to address customer needs promptly. Track record of fostering team collaboration and improving support processes.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Customer Support Officer
Lufthansa Group
01.2018 - 03.2020
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
- Participated in cross-functional initiatives to enhance overall company performance and user experience.
- Enhanced team productivity by mentoring junior support staff and sharing best practices.
Customer Service Representative
Thai Airways International
10.2016 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Tourism And Hospitality Management
03.2014 - 10.2016
Skills
Exceptional communication
Timeline
Senior Customer Support Officer - Lufthansa Group
01.2018 - 03.2020
Customer Service Representative - Thai Airways International
10.2016 - 12.2017
Suan Dusit University - Bachelor of Arts, Tourism And Hospitality Management
03.2014 - 10.2016
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