Chang Ho Yang
Business Management
Seoul
Summary
I am an observant and intuitive person by nature, allowing me to better understand my tasks as well as my audience and communicate with them effectively. I have strong leadership capabilities, unafraid of being the one to take the first step, leading by example. I am motivated when I work in a group and enjoy the successes of a group effort as much as when working alone.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Loyalty Sales & Service
Marriott International
04.2024 - 12.2024
- Delivered polite, professional customer service to enhance business reputation through positive UX.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Planned special events such as lotteries, dedications and project tours.
- Edited and proofread text to accurately reflect English language.
- Translated website content from other languages to Korean.
Administrative Assistant
Lee & Ko
01.2021 - 03.2021
- Organizing contact lists and reaching out to possible clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Dong-A Ilbo
11.2017 - 10.2018
- Organized files to support efficiency and traceability.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
English Teacher
Boston Language Academy
10.2016 - 02.2017
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Education
Bachelor of Hotel Management - Hotel And Business Management
Kyunghee University
Seoul08-2023
Skills
Digital content generation
Digital marketing
Project support
Daily operations oversight
Client service and support
Teamwork and collaboration
[English] to [Korean] translation
Timeline
Loyalty Sales & Service
Marriott International
04.2024 - 12.2024
Administrative Assistant
Lee & Ko
01.2021 - 03.2021
Administrative Assistant
Dong-A Ilbo
11.2017 - 10.2018
English Teacher
Boston Language Academy
10.2016 - 02.2017
Bachelor of Hotel Management - Hotel And Business Management
Kyunghee University
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