CHANGYONG LEE
Soeul/KOREA
Summary
With over a decade of dedicated service to vulnerable populations, bring a wealth of experience spanning multiple sectors, including both for-profit and non-profit organizations. This extensive background has provided me with a multifaceted skill set and a broad understanding of various industries. Through outreach and counseling, my goal is to support individuals experiencing street homelessness by providing essential health, housing, and social services, while also offering transitional services to promote independence. As a detail-oriented team player, excel in environments where I can manage multiple projects simultaneously with precision and efficiency. With a volunteer spirit at the core of my approach, I have had the privilege of serving nearly a thousand individuals, demonstrating an unwavering commitment to making a positive impact in both the business and social arenas.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Outreach Worker
Yeongdeungpo Bohyun General Support Center
11.2023 - Current
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Social Worker
Severely Handicapped Produce Sales Facility
03.2020 - 10.2022
- Contribute to employment and well-being of people with severe disabilities by working in customer service to promote and sell products to central and local government agencies and schools etc.
- Designed and implemented innovative and effective sales and promotion strategies that resulted in 5% increase in sales performance over previous year.
Also improved service quality by developing customer service manual and establishing complaint resolution system through field visits. - To streamline work and maximize collaboration among organizational members, we create team atmosphere that fosters sense of responsibility, accountability, and enthusiasm to improve performance and inspire sense of accomplishment.
Outreach Manager
Seoul City Vision Training Center
11.2016 - 03.2021
- From 2016 to 2021, I managed a street outreach team that counseled nearly 1,000 homeless people, helped more than 500 people get into transitional housing or emergency shelter, and provided health and social services to more than 300 people, dozens of whom were able to exit homelessness.
- Strengthened partnerships with local organizations through consistent communication and collaboration.
- Promoted organizational values by serving as an ambassador at conferences, meetings, webinars, committees, and other engagements.
- Conducted ongoing assessments of outreach efforts to identify areas for improvement and implement necessary changes.
- Developed educational materials to promote awareness of organizational goals and objectives within the community.
Head of External Affairs
Big Issue Korea, Inc.
03.2013 - 08.2016
- Participated in the Homeless World Cup competitions in Poland, Chile, Netherlands, Scotland, Hong Kong, and Japan from 2013 to 2016 as head of Korean national team, providing welfare support for housing and employment through selection, training, and guidance of Korean Homeless World Cup athletes, and case management of athletes after competition.
- Managed crisis communication efforts, mitigating potential damage to the organization''s reputation.
- Led team of communications professionals, providing guidance and mentorship to ensure their growth and success.
- Established best practices for organizational storytelling that effectively communicated programmatic impact to diverse stakeholders.
- Enhanced brand visibility by strategically planning and executing public relations campaigns.
- Coordinated fundraising events, generating significant financial support for the organization''s programs and services.
English Teacher
Lee Boyoung Talking Club
02.2010 - 01.2011
- Worked as full-time instructor at Lee BoYoung Talking Club, a franchise school, where taught English conversation classes to elementary and middle school 30 students and counseled 30 parents.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Guesthouse Operator
Panglao Guesthouse In Jeju
03.2008 - 05.2009
- Operates Panglao Guest House in Jeju City, providing convenience for domestic and international travelers, tourist information and recreation. Managed over 50 visitors per day during busy period.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Taco Bell Express Manager
Los Angeles Wholesale Alley Food Court
06.2006 - 11.2007
- Worked as manager at Taco Bell Express in the LAWA food court in Los Angeles, managing the store and 10 staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
U.S. Military Subcontractor Position
Han Global Inc.
02.2004 - 01.2005
- Working for U.S. Army subcontractor, led the overall effort to prepare and compete for public bid for project to teach taekwondo to U.S. troops stationed in South Korea.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Created and managed project plans, timelines and budgets.
Quality Control at a Textile Manufacturer
Textile Connection Inc.
05.1997 - 02.2000
- Worked as Quality Manager for textile manufacturing company, primarily responsible for controlling the quality of fabrics produced by subcontractors. Inspecting about 100 rolls of fabric per day.
- Established strong relationships with cross-functional teams such as engineering, sales, marketing, ensuring seamless communication throughout every stage of product development.
- Evaluated supplier performance regularly, providing feedback on areas that required improvement and maintaining strong working relationships to ensure reliable supply chain.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
Real Estate Company Employee
Interstate Realty Inc.
11.1993 - 10.1996
- Worked as an employee for real estate company in Los Angeles, USA, learning business English, office administration, managing various types of commercial buildings, and co-managing coin-operated laundromat etc.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Santa Ana College School of Continuing Education
Santa Ana, California03.2002
No Degree - Theology
Golden Gate Southern Baptist Seminary
Los Angeles, California05.1998
High School Diploma -
Chungcheongbuk-do GED Board
Chungju-si, South Korea05.1986
Skills
- Multi-tasking
- Organizational Skills
- Team Player
- Empathy and compassion
- Accountability and enthusiasm
Accomplishments
- Participated in Homeless World Cups in Poland, Chile, Netherlands, Scotland, Hong Kong, and Japan from 2013 to 2016
- 2013 Appointed by the Mayor of Seongdong-gu, Seoul, as a member of the Seoul Vision Training Center Steering Committee
- Winner of the 2013 Dandelion Literary Award for Excellence in Essay by the Residential Welfare Foundation
- Winner of the 2014 Wonkwang University Institute of Mind Award in the category of autobiography
Certification
- Return to farm and rural education 110 hours certified
- Artificial Intelligence Data Specialist Level 2 Certification
- Computer Literacy Level 2 Certification
- WoodworkingDIYEducator Level 2 Certification
- Class 1 Regular Driver's License
- Microsoft Word Certifications
Languages
Korean
Native language
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Outreach Worker
Yeongdeungpo Bohyun General Support Center
11.2023 - Current
Social Worker
Severely Handicapped Produce Sales Facility
03.2020 - 10.2022
Outreach Manager
Seoul City Vision Training Center
11.2016 - 03.2021
Head of External Affairs
Big Issue Korea, Inc.
03.2013 - 08.2016
English Teacher
Lee Boyoung Talking Club
02.2010 - 01.2011
Guesthouse Operator
Panglao Guesthouse In Jeju
03.2008 - 05.2009
Taco Bell Express Manager
Los Angeles Wholesale Alley Food Court
06.2006 - 11.2007
U.S. Military Subcontractor Position
Han Global Inc.
02.2004 - 01.2005
Quality Control at a Textile Manufacturer
Textile Connection Inc.
05.1997 - 02.2000
Real Estate Company Employee
Interstate Realty Inc.
11.1993 - 10.1996
GED -
Santa Ana College School of Continuing Education
No Degree - Theology
Golden Gate Southern Baptist Seminary
High School Diploma -
Chungcheongbuk-do GED Board
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