Chan Hee Chung
Toronto
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity; bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
Work History
Logistics Team Member
H-mart
07.2018 - 06.2019
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Correctly calculated inventory and ordered appropriate supplies.
- Used in-store system to locate inventory and place special orders for customers.
- Tracked orders and notified customers of status or potential delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Restaurant Manager
Kuma Ramen
12.2019 - 04.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Team Member
Dan Sung Sa
10.2022 - 05.2023
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported sales efforts by suggestively upselling items and increasing check averages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Volunteer
Canada Newcomer Orientations
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
BA - Hotel Operations Management
George Brown College
160 Kendal Ave, Toronto, ON M5R 1M3, Canada04.2021
Skills
- Time Management
- Communicate Effectively
- Customer Relationship Management
- Adaptability
- Product and Materials Sorting
- Production Preparation
- Problem Solving
- Customer Satisfaction
Languages
Korean
Native language
English
Proficient
C2
Timeline
Restaurant Team Member
Dan Sung Sa
10.2022 - 05.2023
Restaurant Manager
Kuma Ramen
12.2019 - 04.2021
Logistics Team Member
H-mart
07.2018 - 06.2019
Volunteer
Canada Newcomer Orientations
BA - Hotel Operations Management
George Brown College
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