Jiwon Choi
3-9, Seongnaecheon-ro 47-gil, Songpa-gu, Seoul,11
Summary
Dynamic and adaptable professional with a proven track record at Insight Academy, enhancing student success and parent satisfaction. Excelled in customer service and active listening across diverse roles, significantly improving customer experience at Tpz Golf. Skilled in complaint handling and cross-cultural communication, adept at creating positive environments and fostering professional relationships.
Overview
7
7
years of professional experience
3
3
Languages
Work History
English Teaching Assistant
Insight Academy
2024.05 - Current
- Mentored and tutored individual students needing additional help.
- Communicated proactively with parents regarding student progress, addressing any concerns or issues promptly and professionally.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Indoor Golf Practice Range Attendant
Tpz Golf
2023.08 - 2024.04
- Improved customer experience by promptly responding to golfer requests or inquiries.
- Fostered positive relationships with members and guests through friendly interactions during their time on the range.
- Upheld facility standards by monitoring player behavior and enforcing rules as needed for a safe environment.
- Collaborated with pro shop staff to ensure seamless communication regarding scheduling or facility issues.
Sweet Shop Attendant
Weeny Beeny
2022.04 - 2024.03
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained inventory by replenishing sweets supply, stocking shelves with lollipops and maintaining chocolates and jellies in the showcases.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Used POS system to process customer cash, credit and debit transactions.
Icecream Shop Staff
Pasteur Milk Bar
2018.05 - 2019.12
- Used ice cream makers, blenders to create ice cream and milkshakes.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Bachelor of Arts - Arabic
Hankuk University of Foreign Studies
Dongdaemun-gu, Seoul 2001.04 -
Associate of Arts - English
Hanyang Women's University
Seongdong-gu, Seoul 2001.04 -
Skills
Customer service
Active listening
Adaptability and flexibility
Complaint handling
Cross-cultural communication
Timeline
English Teaching Assistant
Insight Academy
2024.05 - Current
Indoor Golf Practice Range Attendant
Tpz Golf
2023.08 - 2024.04
Sweet Shop Attendant
Weeny Beeny
2022.04 - 2024.03
Icecream Shop Staff
Pasteur Milk Bar
2018.05 - 2019.12
Bachelor of Arts - Arabic
Hankuk University of Foreign Studies
2001.04 -
Associate of Arts - English
Hanyang Women's University
2001.04 -