Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chung Ji Yiong

Operations Assistant
Selangor

Summary

Dynamic Customer Service & Risk-Aware Professional
Proven track record at J Star Berhad excelling in problem-solving, team leadership, and fraud prevention. Skilled in enhancing client relations while implementing protective measures to safeguard company interests. Leverages in-depth knowledge of client transaction patterns and active listening to:

  • Deliver tailored solutions that balance customer needs with risk mitigation
  • Identify and neutralize potential exploitation vectors (e.g. bonus abuse, policy loopholes)
  • Monitor transactional behaviors to prevent system gaming while maintaining service excellence
    Consistently improves customer satisfaction through compliant yet profitable resolutions, boosting both team performance and organizational security.

Key Risk Control Additions:

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Customer Service
05.2025 - Current

Increase sports betting usage by repositioning inactive or non-sports members

Sales Executive

The Future Wall
08.2024 - 03.2025

Developed and acquired new customers for wall decorations through direct contact and relationship building.

Conducted product demonstrations and completed sales, consistently meeting monthly sales targets.

Freelancer

Self-employeed
01.2023 - 07.2024

Explored entrepreneurship in various fields

Tried self-employment across different industries

Experimented with business ventures in multiple sectors

Customer Service Manager

J Star Berhad
03.2014 - 09.2022

Team Leadership & Client Solutions
Managed teams and resolved customer issues efficiently.


Drove team success through effective problem-solving strategies.

Operational Excellence: Handled customer inquiries while leading teams to maximize output.
Improved client relations and team collaboration for better results.



Led teams in troubleshooting and delivering client-focused solutions.

Balanced team management and customer support to enhance business value.

Computer Repair Technician

Ys Technologies & Computer
10.2011 - 11.2013

**Computer Repair Technician**
- Diagnosed and repaired hardware/software issues for 50+ client devices monthly
- Provided on-site and remote technical support for Windows systems
- Replaced components (HDD, RAM, motherboards) and performed system optimizations

Education

High School Diploma -

Smk Manjalara
KL, Manjalara
04.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

Timeline

Customer Service Representative

Customer Service
05.2025 - Current

Sales Executive

The Future Wall
08.2024 - 03.2025

Freelancer

Self-employeed
01.2023 - 07.2024

Customer Service Manager

J Star Berhad
03.2014 - 09.2022

Computer Repair Technician

Ys Technologies & Computer
10.2011 - 11.2013

High School Diploma -

Smk Manjalara
04.2001 -

Similar Profiles

CREATE PROFILE
Chung Ji Yiong Operations Assistant