Chun Kyung Park
Seodaemungu
Summary
Results-focused professional offering intense experience in product launch, operation management including strategy, business development and forecasting. Driven to enhance efficiency by prioritizing multiple tasks simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operation Team Leader
Concentrix Services Korea
08.2022 - Current
- Led Launch & Initiate newborn project of Global IT Company
- Simultaneously perform as Operation Manager, Team Leader, Data Analyst of team of 17
- Manage & drive KPI targets by stretching goals and analyzing WFM capacity and workload
- Partner management & diversified consultation according to markets to maximize financial profit
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution
- Expansion of managing partners from 1600 to 6000 in one year
- Finding root cause & establishing out of box strategy to deliver exceptional service level and satisfaction
- Run client reports, and analyze performance to develop diversified actions to ensure business development and project prosperity
- Define service level and direction including business tone and manner
- Positively paraphrased communication with client to ensure and enhance procedures and performance
- Strong decision and execution skills, creating seamless vision across the team
- Utilize data analytics to define and identify operational obstacles
- 130% target over achieve by strategic forecasting and anticipative detour to any unforeseen obstacles based on hypothesis
- Consistent engagement with the team to meet expectations of employees
- Optimized email campaigns to increase open and click-through rates
- Flexible & Strong communication between stakeholders to create value in work and culture
- Decision makings (financial / business) with executives with full empowerment
Customer Experience Manager
Hyperconnect
01.2022 - 08.2022
- Sole Customer Service Manager of new beta testing app
- Beta testing TF team member
- Owned and prioritized product backlog.
- Oversee, build, and restructure entire customer service operations of the new app
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Define the Service Standard of the new app
- Plan, and carry out customer strategy planning with business development managers
- Engage in customer-related projects to ensure successful customer integration
- Facilitating increase of ratings, DAU, and retention by defining, analyzing, and driving customer data
Northeast Asia Assistant Manager
Airasia X Berhad
09.2019 - 01.2022
- Winner of employee of year 2019
- Internally promoted after 8 month from first working day.
- Manager of best sales team 2019.
- 158% Team Sales improvement in 4 months after promotion
- Risk Management Trainer for Managers
- Coach, Analyze, Train processes of Airline + Non-Airline Integration
- Strategic business planning to improve efficiency.
- 300+ Daily operations group management
- Manage and support team’s workload, assignments and schedules
Recruit, train & onboard new staff and support People Department in administrative tasks related to recruitment & on-boarding. - Regional coordinator for Customer Happiness BCP/Emergency response procedures during Senior Manager's Absence.
- Drive team KPI performance, ensuring achievement of all individual & team's KPI are aligned with department standards
- Handle escalated queries from daily operations group
Education
Bachelor of Arts - Media, Arts And Studies
University Of Kentucky
Lexington, Kentucky2016
High School Diploma - undefined
Notre Dame High School For Boys
Niles, Illinois2010
Skills
- Business Strategy
- Risk Management
- Operation
- Leadership
- Communication
- Client Management
- Soft Skills
- Target Setting
- Negotiation
- Fact-paced industry
- Challenges
Volunteer
- Gyeonggi International Yacht Festival - Interpreter
- Myeongdong Yeomyung School - Private tutor for North Korean Refugees
- Sejong School, Michigan - Korean tutor for elementary school students
Interest
- Video Games
- Music
- Communication
- Problem Solving
- Business Operations
- Client Management
- Negotiation
- Management
Timeline
Operation Team Leader
Concentrix Services Korea
08.2022 - Current
Customer Experience Manager
Hyperconnect
01.2022 - 08.2022
Northeast Asia Assistant Manager
Airasia X Berhad
09.2019 - 01.2022
Bachelor of Arts - Media, Arts And Studies
University Of Kentucky
High School Diploma - undefined
Notre Dame High School For Boys
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