Cradle Alfred Paul
APO
Summary
I am seeking a position where I can add value to an organization by utilizing my skills, training and credentials, within an organization that will allow me to contribute to and expand my personal development.
Outgoing and empathetic individual with knack for building rapport and facilitating smooth communication. Possesses foundational understanding of client intake processes and demonstrates proficiency in data entry and appointment scheduling. Committed to ensuring seamless intake experience and fostering supportive environment for clients.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
R&M Reyes Enterprise, LLC.
07.2019 - 09.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Supported office staff and operational requirements with administrative tasks.
Associate
InSpecs Eyewear
02.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Front Desk / Clerk
Hotel Ebeye
04.2011 - 09.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Certified Administrative Assistant -
American Business & Technology University
St. Joseph, Missouri02-2016
Associate of Science - Business Administration
College of The Marshall Islands
Majuro, Marshall Islands05-2014
Skills
- MS Office Suite
- POS System
- Analyze transactions
- Accounting process
- Computer fundamentals
- Critical thinking
- Client engagement
- Time management
- Insurance verification
- Follow-up skills
- Appointment scheduling
- Patient scheduling
- Confidentiality
- Customer service
- Relationship building
- Administrative skills
- Hospitality services
- Listening skills
- Problem-solving skills
- File management
Languages
English
Marshallese
Suffix
II
Phone
+82, 10 6852 2709
Volunteer Experience
Higher Education Program (public school program in the Marshall Islands for children struggling with basic English, math and literature)
Middleinitial
A
Timeline
Intake Coordinator
R&M Reyes Enterprise, LLC.
07.2019 - 09.2020
Associate
InSpecs Eyewear
02.2019 - 07.2019
Front Desk / Clerk
Hotel Ebeye
04.2011 - 09.2011
Certified Administrative Assistant -
American Business & Technology University
Associate of Science - Business Administration
College of The Marshall Islands
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