DAEUN LEE
Service Specialist
Seoul
Summary
Diligent Ground Handling Agent with extensive experience in coordinating ground operations and ensuring smooth aircraft turnaround. Expertise in Ground handling, baggage management, and safety compliance, consistently contributing to operational efficiency. Demonstrated skills in teamwork and effective communication to meet dynamic operational demands.
Overview
7
7
years of professional experience
2
2
Languages
Work History
SCM Manager
MISUMI
12.2022 - Current
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Developed and maintained performance metrics to monitor overall supply chain performance.
- Mentored junior team members to develop their skills in supply chain management techniques and best practices.
- Oversaw demand planning, purchasing, and logistics.
Customer Support Specialist
MISUMI
09.2021 - 12.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Ground Handling Agent
CKTS
11.2019 - 06.2020
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Streamlined the organization of passenger queues during peak hours to expedite check-in procedures and reduce wait times.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ground Handling Agent
FMG
05.2018 - 11.2018
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
Education
Bachelor - Economics
Andong
Andong, South Korea 04.2001 -
Skills
Documentation processing
Timeline
SCM Manager
MISUMI
12.2022 - Current
Customer Support Specialist
MISUMI
09.2021 - 12.2022
Ground Handling Agent
CKTS
11.2019 - 06.2020
Ground Handling Agent
FMG
05.2018 - 11.2018
Bachelor - Economics
Andong
04.2001 -
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