Dahui Lee
Gwanak-gu, Seoul
Summary
I am a Microsoft 365 Technical Support Engineer with a BSc. degree in Computer Science I am constantly learning about M365 technology and am passionate about problem solving and finding a solution for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
M365 Technical Support Engineer
Concentrix Services Korea
Gwanak-gu, Seoul
11.2022 - Current
- Microsoft 365 Premier Paid Support Engineer
- Technical support in Office 365, Exchange, Teams, OneDrive, and Sharepoint for corporate customers
- Conditional access, AIP, Defender Technical support
- Network packet analysis by using Fiddler
- AD, Exchange hybrid configuration experience
- Communicate with upper-level escalation engineers and collaborate with other departments to provide solutions
Digital Specialist(CS)
Concentrix Services Korea
Suwon-si, Korea
04.2022 - 11.2022
- Technical consultation for AI secretary service and CS management both in Korean and English
- Operated and managed the service community website
Claims Officer - Korean
Allianz Partners
Dublin, Ireland
01.2019 - 01.2021
- Reviewed and reimbursed insurance claims for Asian corporate clients
Education
Bachelor of Science - Computer Science
The Korean Academic Credit Bank System
08-2023
Associate of Arts - Graphic Design
Dublin Institute of Design
09.2018
Skills
- Microsoft 365
- Office 365
- Powershell
- SharePoint, Teams, OneDrive
- Exchange Hybrid
- Graph API
- Windows
- SQL
- Window
- SQL
Certification
- Network Manager Level 2, 04/2022
- Engineer Information Processing, 06/2023
Languages
Korean
First Language
English
Upper Intermediate (B2)
B2
Timeline
M365 Technical Support Engineer
Concentrix Services Korea
11.2022 - Current
Digital Specialist(CS)
Concentrix Services Korea
04.2022 - 11.2022
Claims Officer - Korean
Allianz Partners
01.2019 - 01.2021
Bachelor of Science - Computer Science
The Korean Academic Credit Bank System
Associate of Arts - Graphic Design
Dublin Institute of Design
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