Dahye Lee
Seoul,11
Summary
Experienced Guest Experience Trainer and Service Excellence Facilitator with a demonstrated history of training airline, hospitality, and tourism professionals. Skilled in service transformation, leadership development, operational excellence, and multicultural training across global markets. Passionate about delivering high-impact learning experiences that elevate guest service culture.
Overview
13
13
years of professional experience
Work History
Business Development Officer
Southern Cross Education Institute (SCEI)
09.2024 - Current
- Represented SCEI as the official Korean market representative, actively promoting the institution in South Korea.
- Built and maintained strong relationships with local and international education agents to drive student recruitment.
- Designed and facilitated in-depth presentations and training sessions for education agents, showcasing SCEI’s offerings.
- Developed and managed YouTube and TikTok marketing strategies tailored to the Korean audience to boost engagement.
Education Manager
Multicampus
11.2023 - 05.2024
- Designed and facilitated high-impact learning experiences for professional development.
- Delivered strategic training programs in collaboration with Samsung Electronics.
- Managed service excellence initiatives through performance analysis & consulting.
Adjunct Professor
Yeonsung & Gangdong University
03.2020 - 12.2022
- Developed and delivered hotel, tourism, and aviation service training programs.
- Trained students in service excellence, leadership, and customer interaction strategies.
- Conducted admissions interviews and student career development sessions.
Instructor
ANC Crew Academy
06.2019 - 06.2020
- Led service training for aspiring airline professionals, focusing on guest interaction, communication skills, and cross-cultural service delivery.
- Designed experiential training simulations and virtual workshops for real-world applications.
Flight Attendant
Saudi Arabian Airlines
06.2013 - 03.2019
- Korean international cabin crew at Saudi Arabian Airlines (SAUDIA).
- Delivered premium guest experience in First-Class cabins with high-level service execution.
- Managed multicultural teams and adapted service approaches for global VIP clientele.
- Trained in safety, emergency response, and high-stress customer interaction.
Hostess & Event Coordinator
Manpower Korea
05.2012 - 08.2012
- Managed multilingual communication & guest experience for 106+ country representatives in 2012 Yeosu Expo exhibition.
- Protocol & guest relations specialist for international delegates and dignitaries.
Education
PhD Candidate - Tourism Management
Kyonggi University
Seoul, South Korea08-2023
Master’s Degree - Tourism Business Management
Kyonggi University
Seoul, South Korea02-2021
Bachelor of Arts - Chinese Language
Cyber Hankuk University of Foreign Studies
Seoul, South Korea02-2019
Skills
- Guest Experience Transformation – Expertise in improving customer interactions in airlines, airports, and hospitality sectors
- Leadership & Service Training – Designed and delivered training programs for hotel, tourism, and airline professionals
- Multilingual Communication & Cultural Adaptability – Native Korean, fluent English, and experience working in Middle East, Asia, and Australia
- Facilitation & Consulting – Conducted interactive workshops, coaching sessions, and leadership development programs
- Operational Excellence & Service Standards – Specialized in aligning service strategies with global standards and customer expectations
Timeline
Business Development Officer
Southern Cross Education Institute (SCEI)
09.2024 - Current
Education Manager
Multicampus
11.2023 - 05.2024
Adjunct Professor
Yeonsung & Gangdong University
03.2020 - 12.2022
Instructor
ANC Crew Academy
06.2019 - 06.2020
Flight Attendant
Saudi Arabian Airlines
06.2013 - 03.2019
Hostess & Event Coordinator
Manpower Korea
05.2012 - 08.2012
PhD Candidate - Tourism Management
Kyonggi University
Master’s Degree - Tourism Business Management
Kyonggi University
Bachelor of Arts - Chinese Language
Cyber Hankuk University of Foreign Studies
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