DaHyeon KIM
Seo-gu,Incheon
Summary
Through my major, I was able to gain knowledge in customer service and aviation, and my experience as an intern cabin crew member emphasized the importance of collaboration with colleagues. Additionally, working at a cargo insurance company allowed me to acquire knowledge about air freight and cargo. Thanks to these experiences, many of my colleagues trust and rely on me. My knowledge and experience will be a great asset to the Cargo Services Executive department
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin crew member
Estarjet airline
Magok, Seoul
04.2024 - Current
- Completed comprehensive training on handling and operating emergency equipment, ensuring the safety of passengers in critical situations.
- Actively engaged in hands-on practice, delivering passenger safety briefings that emphasise clear communication and passenger understanding.
- Gained in-depth knowledge of ground procedures, ensuring smooth and efficient coordination during aircraft operations.
- Participated in practical first aid training, equipping me with the skills to respond swiftly to medical emergencies.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
cargo insurance
Nopigom
Jongno-gu, Seoul
01.2024 - 04.2024
- Responded promptly and accurately to client enquiries to maintain effective communication.
- Regularly revised shipment schedules to ensure accurate and timely deliveries.
- Cross-checked and input bill of lading (B/L) and invoice documents into the system to maintain data accuracy.
- Handled and issued insurance certificates for clients to ensure compliance with necessary policies.
- Minimised insurance carrier risks by aligning policy premiums with established risk factors.
- Confirmed patient insurance benefits and checked claim statuses.
- Maintained working knowledge of all relevant internal and external insurance policies.
golf course clerk
Golfzon Young Screen Golf
Bucheon, Gyeonggi
12.2020 - 03.2021
- Oversaw membership records and system functionality, ensuring store cleanliness and prompt resolution of program errors to enhance user experience
- Maintained high standards of store cleanliness and efficiently managed A/S requests, contributing to a welcoming environment for customers
- Provided comprehensive consultations on membership options for new customers, successfully guiding them through the facilities on the 6th and 7th floors, resulting in a 20% increase in sales.
Education
Bachelor of tourism - Department of Airline Services
Kyung In Women's University
South korea 03/2019 - 02/2023
Skills
- Customer Service Excellence
- Crisis Management: effectively handled emergency situations calmly and efficiently, ensuring passenger safety and well-being
- Strong verbal and written communication skills, facilitating clear interactions with passengers, colleagues, and vendors
- Team Collaboration: Worked collaboratively with cross-functional teams to deliver seamless service, and support operational goals
- Problem-solving: Quickly identified issues and implemented solutions to enhance customer satisfaction, and operational effectiveness
- Time Management: Managed multiple tasks efficiently in a fast-paced environment, prioritising workload to meet tight deadlines
- Proficient in using various software systems for reservation management, and data analysis
Certification
- BLS Provider, 01/06/23
- TOEIC- Speaking test AL, 11/05/23
- Bonded goods caretaker, 08/18/22
- Computer Aided Accounting Level 2, 12/22/21
Timeline
Cabin crew member
Estarjet airline
04.2024 - Current
cargo insurance
Nopigom
01.2024 - 04.2024
golf course clerk
Golfzon Young Screen Golf
12.2020 - 03.2021
Bachelor of tourism - Department of Airline Services
Kyung In Women's University
03/2019 - 02/2023
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