Dilli Bohara
Student
Aathbiskot, Rukum,West Rukum
Summary
Proven achiever in customer service, I excelled at Kimchi by resolving complaints with empathy, boosting loyalty and repeat business. Skilled in professional telephone demeanor and staff training, I effectively managed high-stress situations, enhancing customer satisfaction and streamlining order fulfillment processes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kimchi
Kathmandu
03.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Computer Technical
Tripura Sundari School Kaigaun
DolpaSkills
Professional telephone demeanor
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
- Association of Information Technology Professionals
Languages
Nepali
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Customer Service Representative
Kimchi
03.2023 - 02.2024
Diploma - Computer Technical
Tripura Sundari School Kaigaun
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