Salesforce
Dohun Jung
Field Service Engineer
Ansan-si,41
Summary
Experienced Field Service Engineer with over 4 years of hands-on experience in the installation, calibration, and maintenance of molecular diagnostic, immunoassay, and automated laboratory equipment. Proven expertise in supporting global subsidiaries across Europe, Latin America, and Africa, both remotely and on-site. Proficient in CAD tools (AutoCAD, CATIA), FEA software (ANSYS), and CRM systems such as Salesforce and SAP. Strong background in international engineer training, technical documentation, and device lifecycle management. Adept at troubleshooting complex electromechanical systems. Multilingual communicator fluent in Korean, with working proficiency in English and conversational Chinese. Known for being detail-oriented, flexible, and solutions-driven in dynamic field environments.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Field Services Engineer, Manager
SD BIOSENSOR INC
04.2024 - Current
- On-site Equipment Maintenance (Domestic)
- - Conduct routine inspections and repairs of fluorescent immunoassay and molecular diagnostic devices for major hospitals and foundations
- - Perform software upgrades, calibrations, and preventive maintenance
- - Support the introduction and technical transfer of new CLIA systems
- Global Technical Support & Training
- - Provide remote and on-site support for distributors and branches in Latin America and Africa
- - Deliver training to engineers across multiple continents using manuals and live device sessions
- - Assist in technical stabilization and tailored documentation support for overseas partners
- Documentation & Operational Management
- - Draft and review service manuals, spare parts lists, and device history records
- - Manage consumable forecasting and preventive logistics for global field operations
- - Maintain technical documents and ensure traceability across service lifecycles
- Special Projects
- - Actively involved in onboarding and transferring knowledge for new CLIA equipment
- - Conduct fault-pattern analysis and deliver troubleshooting training sessions
- - Lead onboarding education for domestic and overseas engineers on new systems
Field Service Engineer, Assistant Manager
Seegene
05.2020 - 06.2023
- On-site Equipment Maintenance (Domestic)
- - Performed scheduled and ad-hoc maintenance for molecular diagnostic equipment at hospitals and medical foundations in the Seoul, Gyeonggi, and Chungcheong regions
- - Manufacturers involved: Bio-Rad, PerkinElmer, HAMILTON, TianLong, Seegene
- - Conducted alignment, component replacements, software patching, and system upgrades
- - Delivered value teaching during routine check-ups to enhance device performance
- Overseas Dispatches & Engineer Training
- - Dispatched to Seegene Europe GmbH (Germany) twice for a total of 5 months
- COVID-19 emergency support, installation, major issue resolution, liaison between HQ and local branch
- - Business trips to Mexico, Brazil, Chile, Italy, Austria
- Trained over 20 local engineers across more than six countries
- Supported equipment installation, maintenance, and local technical stabilization
- Technical Support & Admin Responsibilities
- - Provided global tech support via Salesforce CRM (ticket tracking, issue resolution)
- - Managed MTTR/MTBF analysis, predicted part replacements, and optimized maintenance strategy
- - Allocated tasks to engineers, maintained toolkits, and controlled advance spare part logistics
- Special Projects & Presentations
Education
Bachelor of Science - Mechanical Engineering
Suwon Univercity
Gyeonggi-do, South Korea 05.2012 - 02.2020
Skills
1 Technical Skills
Software
AutoCAD
CATIA
ANSYS
Microsoft Office Suite
HAMILTON VENUS
ChatGPT / Copilot
Certification
Seegene, NIMBUS
Timeline
FAPON, Shine i1000 / i2000
01-2025
Field Services Engineer, Manager
SD BIOSENSOR INC
04.2024 - Current
HAMILTON, VENUS Software Programmer I
04-2023
Seegene, NIMBUS
01-2022
Seegene, CFX96
12-2021
Seegene, STARlet
12-2021
Seegene, VCMS
10-2021
Seegene, SeePrep32
10-2021
Seegene, Microlab Prep
10-2021
Seegene, Maelstrom 9600
10-2021
PerkinElmer,Pre-NAT II
12-2020
Field Service Engineer, Assistant Manager
Seegene
05.2020 - 06.2023
Bachelor of Science - Mechanical Engineering
Suwon Univercity
05.2012 - 02.2020
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