DOHUN Kim
Customer Quality Engineer
Gumi-city
Summary
At LG Innotek, I excelled as a Customer Quality Engineer, leveraging my expertise in quality management systems and customer service to enhance product standards and resolve technical issues, significantly improving customer satisfaction. My proactive approach in developing standardized documentation and conducting root-cause analysis underscored my commitment to excellence and teamwork.
Overview
5
5
years of professional experience
Work History
Customer Quality Engineer
LG Innotek
06.2020 - Current
- Streamlined communication with cross-functional teams to ensure consistent product quality standards.
- Served as a liaison between engineering, manufacturing, and customers when addressing complex technical issues related to product quality.
- Developed comprehensive documentation for standardized procedures, ensuring consistent adherence to quality protocols across the team.
- Effectively prioritized workload based on criticality of open issues, driving resolution efforts towards those with the highest potential impact on customer satisfaction levels.
Education
Bachelor of Science - Electronic Engineering
Kyungpook National University
Daegu, South Korea 04.2001 -
Skills
Quality management systems
Documentation review
Customer focus
Customer service
Quality improvement plans
Test plan development
Root cause identification
Root-cause analysis
Timeline
Customer Quality Engineer
LG Innotek
06.2020 - Current
Bachelor of Science - Electronic Engineering
Kyungpook National University
04.2001 -
Similar Profiles
Yuhong JeonYuhong Jeon
Team Leader at LG InnotekTeam Leader at LG Innotek
Seyeon KimSeyeon Kim
Operation Project Manager at LG InnotekOperation Project Manager at LG Innotek
Junho ChoiJunho Choi
Technical Account Manager/Technical Program Manager at LG Innotek USATechnical Account Manager/Technical Program Manager at LG Innotek USA